Customer Care Consultant
Customer Care Consultant
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Job Description
The primary role of the Customer Care Consultant is to pro-actively contact Lifebroker customers during key policy lifecycle events to ensure that the customers policy remains in-force feasible and aligned to their requirements.
In this role you will:
- Manage an ongoing client base
- Drive positive client outcomes by investigating and resolving client concerns
- Share insight into the client experience so this can influence future activities
- Adhere to all Lifebroker policies and procedures while ensuring every interaction is compliant and adheres to all code of practices
- Keep an accurate record which is detailed and reflects your conversations.
- Complete a needs-based analysis that is client centric so you can deliver an appropriate solution
- Contact clients that have requested to cancel to discuss and gain insights to their client experience.
- Liaise with our Insurance partners on behalf of the client
- Maintain strong stakeholder management across the business and partners
- Providing professional and positive customer experiences
Qualifications :
- Exceptional customer service to clients and ensure agreed service standards are met
- Well-developed interpersonal and communication skills operating with high levels of integrity
- Demonstrated ability to work both in a team and autonomously
- Previous experience in similar role within Financial Services/ Insurance Industry
- Excellent analytical skills and methodologies high attention to detail
- Good relationship management and negotiation skills
- Ability to work with change and excellent problem-solving skills
- Accurate data input and sound knowledge of MS Office suite
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
