Vice President, Technology Operations
Vice President, Technology Operations
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Job Description
Position Summary:
The Vice President of Technology Operations is a strategic and operational leader responsible for overseeing the organizations IT infrastructure systems and service delivery functions. This executive ensures optimal performance security scalability and availability of IT services while aligning operations with business objectives. The VP of Technology Operations will lead teams across infrastructure cloud operations network engineering service desk and IT support fostering a culture of continuous improvement innovation and reliability.
This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual pet-friendly office at least 3 days a week.
What you will do:
- Provide leadership and strategic direction for all aspects of IT operations including infrastructure DevOps network management system administration cloud services and end-user support.
- Develop and execute IT operational strategies that support enterprise goals while ensuring service excellence and compliance with security standards.
- Oversee the delivery of reliable IT services across the organization ensuring systems and networks meet performance and uptime goals.
- Lead incident response and business continuity planning for critical IT operations.
- Optimize service management practices including ITIL processes such as incident change problem and asset management.
- Partner with key business stakeholders to understand needs align technology capabilities and ensure high levels of customer satisfaction.
- Establish and manage the IT operations budget identifying opportunities for cost optimization and efficiency.
- Mentor coach and manage a high-performing IT operations team. Foster professional development accountability and a customer-first mindset.
- Ensure compliance with internal controls regulatory requirements (e.g. SOX GDPR) and cybersecurity frameworks.
- Drive automation modernization and adoption of emerging technologies to improve service delivery and reduce manual effort.
- Track performance against KPIs SLAs and operational goals and provide regular reporting to executive leadership.
Required Experience:
- Bachelors degree in Information Technology Computer Science or related field (Masters preferred).
- 10 years of progressive experience in IT operations with 5 years in a senior leadership role.
- Strong expertise in managing enterprise IT infrastructure (cloud and on-prem) networks systems and service delivery in a complex environment.
- Experience working at a public company and highly regulated industry requiring SOX controls
- Experience creating implementing and testing disaster recovery plans
- Proven track record of leading large IT teams managing budgets and delivering high-impact technology services.
- Experience with Azure or AWS cloud platforms ITSM tools and modern infrastructure-as-service practices.
- Strong expertise with the Microsoft suite of products including Azure Active Directory and Hybrid environments
- Excellent understanding of cybersecurity compliance frameworks and risk management.
- Strong analytical organizational and communication skills with a bias for action.
- Executive presence with the ability to communicate complex technology issues to non-technical stakeholders.
Preferred Certifications:
- ITIL Foundation or higher
- PMP Six Sigma or other process improvement certifications
- Azure or other cloud-related certifications
- CISSP CISM or other security certifications (a plus)
Compensation:
- The pay range for this position is $190000 - $200000 on a full-time schedule.
- Along with base salary Trupanion employees may be eligible for monthly bonuses.
- We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
Additional Information :
Benefits and Perks:
- Full medical dental and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Five-week sabbatical after five years of employment
- Open casual pet-friendly and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.
For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
