Crew Support Coordinator
Crew Support Coordinator
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Job Description
The Crew Support Coordinator is the primary point of contact for restaurant teams and crew providing timely and accurate support on policies procedures and core HR functions. This role requires strong knowledge of company standards strong organizational skills and the ability to manage multiple priorities while delivering high-quality professional service across all levels of the organization.
Your Impact and Responsibilities:
- Respond to restaurant and crew inquiries through shared inboxes and online platforms
- Perform HR compliance and auditing tasks including I-9 documentation (work authorization) state and local reporting (separations and minors) and labor poster compliance
- Maintain the HRIS (Workday) with accurate data including legal name and address changes
- Complete employment verification requests not supported by our third-party vendor
- Support cross-functional initiatives and AD HOC requests requiring administrative coordination with Crew Standards Crew Relations and other internal stakeholders
Qualifications :
- High School Diploma
- Able to handle highly confidential information and maintain strict confidentiality
- Detail-oriented organized and able to manage multiple priorities
- Self-driven flexible and highly energetic with strong written and verbal communication skills
- Proficiency in Microsoft Excel PowerPoint and Word
Preferred Qualifications:
- 1 years human resources customer service or customer support experience
- Bachelors degree
- Knowledge of HR policies procedures and compliance standards
- Experience supporting HR administration and employee relations
- Familiarity with HR systems and documentation practices
- Experience managing support inquiries resolving issues and fostering positive stakeholder interactions
Additional Information :
The physical work environment for this role includes a combination of working from a home-based office representing Raising Canes out in the community as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking standing and lifting. It also includes working both inside and outside in varied temperatures with and around food products and common allergens industrial equipment commercial cleaning products and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.
All your information will be kept confidential according to EEO guidelines.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
