Director, Business Oversight
Director, Business Oversight
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Director Business Oversight acts as the senior-most point of contact for client communications and escalations. This role has three core responsibilities:
- Acting as an internal and external escalation point to protect and promote PSIs business interests
- Managing and strengthening strategic relationships with key clients
- Developing and implementing trainings and processes aimed at minimizing or eliminating operational issues.
Protect PSI Business Interests
- Minimize the potential for client relationship issues by establishing and setting boundaries early in project life cycle and implementing prophylactic measures designed to protect PSI.
- Participate in client-facing steering governance or oversight committees.
- Act as an internal and external escalation point with direct line of communication to Head Business Oversight.
Managing Strategic Relationships
- Engage clients to develop and manage strategic business relationships. Contact clients on an ongoing basis to build positive relationships based on partnership.
- Assess key client relationships regularly.
- Communicate with clients based upon client issues and/or assessment of client relationship.
Cross-Departmental Coordination
- Provide guidance and support to Project Managers and Project Supervisors in resolving client issues that impact the business relationship or PSIs strategic interests.
- Resolve cross-departmental client concerns with focus on prioritizing and protecting PSIs business interests above those of any particular department.
Qualifications :
- College or university degree is required.
- At least 10 years of industry experience in clinical research.
- Understanding of commercial operational legal and financial aspects of clinical research
- Prior experience in an international CRO is a plus
- Experience in negotiating and addressing business considerations and concerns with sponsors is preferred
- Ability to travel for sponsor and department meetings as needed.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
For this position PSI is not hiring individuals who require work visa for employment or continued employment now or anytime in the future.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Anti Money Laundering
- Account Management
- Environmental Science
- Channel Sales
- Budgeting
- Db2
