Vice President, Implementation (Remote)
Vice President, Implementation (Remote)
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1 Vacancy
Job Description
As the Vice President of Implementation you will report to Experian Health with responsibility for shaping and implementing a world-class client implementation strategy. You will be central to ensuring seamless deployment of Experian Healths SaaS solutions and services with a focus on client satisfaction and collaboration.
You will be a process integrator and oversee the end-to-end implementation lifecycle guide process improvement and foster a culture across the Implementation organization. This leader partners with team membersfrom Sales and Product Management to IT and Client Successto deliver exceptional client onboarding experiences and ensure long-term client value.
Youll have opportunity to lead:
- Strategic Leadership
o Develop the overarching Implementation strategy and execute the structure to align with company growth goals and client success priorities.
o Lead projects to improve the scalability speed and quality of implementations across product suites.
o Provide enterprise perspective and champion agreement in all implementation efforts.
- Operational Excellence
o Establish and refine implementation methodologies integration protocols and quality assurance standards.
o Build and evolve a prioritized roadmap of implementation goals that enhance both client satisfaction and internal efficiency.
o Create measurable improvements in operational KPIs resource allocation and workforce planning.
- Client Success & Engagement
o Ensure successful setup configuration and delivery of Experian Health products for new and existing clients.
o Act as an advisor to clients helping them maximize value from Experians solutions during and post-implementation.
o Lead plans to ensure timely compliant and successful deployments across diverse healthcare environments.
- People Leadership & Culture
o Inspire and develop the implementation team promoting engagement empowerment and accountability.
o Mentor leaders and team members to achieve both personal and departmental goals.
o Promote a culture of collaboration innovation and excellence.
- Collaboration & Advocacy
o Partner closely with Product Management Engineering IT Sales and Marketing to ensure the voice of the client informs product development and service enhancements.
o Participate in client proposals solution design and contracting processes to align expectations and requirements early in the sales cycle.
o Remain attuned to market trends competitive developments and evolving client needs.
Qualifications :
- Bachelors degree required; advanced degree (MBA MHA) is beneficial
- 15 years experience of progressive leadership experience in Healthcare Client Implementations with a focus on SaaS delivery
- 8 years experience leading teams mentoring teams with building and scaling the business
- 8 years expertise and understanding of healthcare workflows regulations and integration standards (HL7 FHIR)
- 8 years experience with project management methodologies and tools (e.g. Agile PMP certification) within healthcare revenue cycle
- 8 years success in managing complex multi-product implementation portfolios within healthcare revenue cycle
- Deliver outstanding client experiences through innovation and excellence
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
