ServiceNow - Support Tier-2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Were looking for a Tier-2 Support Staff member with solid ServiceNow knowledge to provide intermediate technical support and issue resolution for the platform and related services.
Key Responsibilities:
Troubleshoot and resolve moderate to complex issues in ServiceNow.
investigate and resolve complex technical issues escalated from support teams.
Perform root cause analysis and permanent fix implementation for recurring issues.
Collaborate with ServiceNow developers and administrators to implement enhancements and patches.
Create and maintain documentation including technical solutions and runbooks.
Optimize platform performance workflows and automations.
Support integrations with external systems (via REST SOAP MID Servers etc.).
Participate in change management and release processes.
Monitor platform health and handle system alerts or service degradations.
Work with cross-functional teams to maintain platform stability and user satisfaction.
Document solutions and create knowledge base articles.
Monitor system alerts and take appropriate actions.
Support incident request problem and change management workflows.
Required Skills:
2 years of hands-on experience in ServiceNow platform support or development.
Deep understanding of ServiceNow modules such as Incident Problem Change CMDB and Knowledge.
Strong experience with ServiceNow scripting (Business Rules Client Scripts Script Includes etc.).
Familiarity with integrations using REST/SOAP APIs and MID Server configurations.
Excellent troubleshooting and analytical skills.
Solid understanding of ITIL processes..
Analytical mindset with problem-solving skills.
Effective communication and documentation capabilities.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Employment Type
Full-Time
