Cluster Quality Manager
Cluster Quality Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As Cluster Director of Quality at Raffles and Fairmont Jaipur will be responsible for overseeing and enhancing the hotels quality management systems ensuring compliance with Fairmonts brand standards and local regulations. This role involves developing and implementing quality assurance programs conducting audits and fostering a culture of continuous improvement to deliver exceptional guest experiences.
Key Responsibilities
Quality Assurance & Compliance:
Develop implement and maintain quality assurance programs aligned with brand standards and local regulations. Conduct regular audits and inspections to ensure compliance across all departmentsGuest Experience Enhancement:
Monitor guest feedback through various channels including surveys and social media to identify areas for improvement. Collaborate with department heads to implement corrective actions and enhance guest satisfaction.Training & Development:
Design and deliver training programs focused on quality standards service excellence and compliance. Ensure all staff are equipped with the necessary skills and knowledge to uphold quality standards.Process Improvement:
Identify opportunities for process optimization and efficiency improvements. Lead initiatives to streamline operations without compromising quality.
Qualifications :
Bachelors degree in Hospitality Management Quality Assurance or a related field.
Minimum of 5 years of experience in quality management within the hospitality industry preferably in luxury hotels.
Strong knowledge of quality management systems audit procedures and regulatory compliance.
Excellent communication interpersonal and leadership skills.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
