Senior Staff Engineer, Delivery ITIL
Senior Staff Engineer, Delivery ITIL
Posted on :
15-07-2025
Employer Active
1 Vacancy
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Job Description
REQUIREMENTS:
- Total experience 10 years.
- Strong working experience in IT support projects (L1 & L2) with a minimum of 3 years in a service manager or lead role.
- Strong verbal and written communication skills; able to interact effectively with clients and technical teams.
- Proficiency in incident management problem management and service monitoring.
- Hands-on experience with ITSM tools (e.g. ServiceNow BMC Remedy etc.).
- Expertise in ITIL processes and frameworks.
- Strong analytical reporting and documentation skills.
- Experience with working on Jira and Confluence
- Hands on experience with any of the cloud platform (AWS/Azure/GCP).
- Ability to work in a fast-paced environment with a focus on service quality and improvement.
- Strong background in project management consulting cross -group collaboration skills and technical development background.
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning organizing and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service managing goals risks issues and resources throughout the project lifecycle.
- Mentoring and managing team members by giving constant on the job feedback and by providing guidance
- Ensuring project quality of work meets defined governance process standards and best practices.
- Reporting the status of all key metrics (eg: risk scope schedule quality customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Department / Functional Area
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