GIS Content Engineer I – Esri Tutorials

Overview

Esris GIS Content Engineers design deliver and maintain high-quality learning resources and experiences that empower users to effectively apply the ArcGIS system products and key workflows. Content Engineers core values reflect collaboration innovation education and simplification of complex workflows that drive meaningful outcomes. They collaborate across teams and divisions to strategize design and develop foundational problem-based tutorials that support a wide range of users - from students to educators professionals and lifelong learners. The team adapts the style and language to meet the needs of the audience perhaps those just starting out or advanced users of core GIS concepts products and tools. Our focus is on making it easy for anyone to try something new and interesting gaining new skills and confidence to do more with Esri technology.

Responsibilities

• Quality Assurance (QA):
• Conduct detailed QA checks to verify content accuracy consistency and completeness
• Identify and report errors inconsistencies and areas for improvement in content
• Collaborate with content creators and engineers to resolve quality issues
• Quality Control (QC):
• Perform final QC reviews before content publication or deployment
• Ensure adherence to content guidelines style guides and branding standards
• Validate that all functional and non-functional requirements are met
• User Reports and Issue Resolution:
• Monitor and analyze user reports related to content quality and functionality
• Investigate reproduce and prioritize reported user issues
• Collaborate with content engineers and relevant teams to fix user issues in a timely manner
• Communicate resolutions and updates to users ensuring a positive user experience
• Collaboration and Communication:
• Work closely with cross-functional teams including content strategists project managers and content engineers
• Provide feedback and recommendations to enhance content quality and user experience
• Facilitate communication between stakeholders to resolve quality-related challenges
• Documentation and Reporting:
• Document QA/QC findings test cases and results
• Generate and share reports on content quality metrics trends and user issues
• Contribute to the development and maintenance of QA/QC guidelines and checklists
• Continuous Improvement:
• Identify opportunities to enhance QA/QC processes and workflows
• Stay up-to-date with industry standards best practices and emerging trends in QA/QC
• Participate in training and development activities to improve skills and knowledge

Requirements

• 1 yrs experience with ArcGIS platform especially ArcGIS Pro and ArcGIS Online
• Proven experience in a QA/QC role preferably in content management or digital publishing
• Strong attention to detail and analytical skills
• Excellent communication and collaboration abilities
• Proficiency in QA/QC tools and methodologies
• Experience in managing user reports and resolving user issues
• Familiarity with content management systems (CMS) and digital publishing platforms is a plus
• Bachelors in GIS Information Systems or a related field

Recommended Qualifications

• Knowledge of instructional design and content optimization techniques
• Ability to work in a fast-paced dynamic environment with cross-functional teams
• Problem-solving skills for investigating and fixing user issues efficiently

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