Manager, Decision Science - Retail Experience
Manager, Decision Science - Retail Experience
Posted on :
15-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-07-2025
Job Description
Job Description
As the Decision Science Manager Retail Experience you will play a pivotal role in reimagining how we understand measure and improve customer experience across every part of our business. Youll use data and advanced analytics to uncover key insights and drive strategic decisions that enhance how we serve millions of customers every day.
This role is hybrid which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
Basic qualifications
Preferred qualifications
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
As the Decision Science Manager Retail Experience you will play a pivotal role in reimagining how we understand measure and improve customer experience across every part of our business. Youll use data and advanced analytics to uncover key insights and drive strategic decisions that enhance how we serve millions of customers every day.
This role is hybrid which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
- Use advanced analyticsincluding predictive modeling segmentation and multivariate analysisto uncover what matters most to our customers
- Build data-driven frameworks that help teams understand the impact of customer experience on business outcomes
- Design and implement analytic strategies to assess the value of customer experience across business lines and customer journeys
- Translate complex analysis into simple compelling stories that drive action and strategy at the leadership level
- Manage analytics projects that require engagement and influence of cross-functional teams and provide leadership to one direct report
- Create presentation-ready material utilizing tools such as Tableau Power BI and Microsoft Office and communicate insights in a non-technical easy to understand manner
Basic qualifications
- 4 years of experience in analytics decision science or data science
- 2 years of direct or indirect managerial or leadership experience
- 2 years using statistical programming languages like SQL Python R
- 2 years using data visualization tools like Tableau Looker or Power BI
- Experience in predictive modeling experiment design and multivariate analysis
- Experience translating analytics into business insights and influencing strategic decisions
Preferred qualifications
- Bachelors degree in Statistics Mathematics Economics Engineering Physical Sciences Computer Sciences or similar field with quantitative rigor
- Experience working with customer experience data NPS or customer journey analytics
- 2 years of experience presenting to all levels of an organization
- 2 years of experience with cloud data analytics/engineering
- Masters Degree in Statistics Mathematics Economics Engineering Physical Sciences Computer Sciences or similar field with quantitative rigor
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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