Catering/Wedding Sales Manager

Sunseeker Resort Charlotte Harbor is currently searching for a Catering/Wedding Sales Manager!

The Catering/Wedding Sales Manager is responsible for finalizing social event and wedding business while maximizing the event space to meet/exceed sales goals and have a thorough knowledge of the practices and procedures of the catering food & beverage and hospitality professions; effective communication skills ability to negotiate influence and sell professionals and/or prospective hotel guests.

All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.

Job Duties

• Proactively pursues leads and existing accounts through sales calls site inspections and written communication
• Possesses outstanding leadership organizational skills strong yield and revenue management skills excellent written and verbal communications a guest service focus a team orientation and a passion for sales. In addition to selling skills creativity motivation and dedication is required for this position
• Actively pursues new business both locally and nationally including visiting new offices.
• Coordinates local marketing efforts to continue to secure business (attends trade shows wedding shows support marketing & social media campaigns community events and industry meetings against assigned markets.)
• Utilizes hospitality expertise to develop and maintain knowledge of market trends competition and customers
• Establishes account information and calls on major contacts (personally or phone) and continually promotes the property
• Negotiates sells and secures social event and wedding agreements with clients.
• Prepares agreements reports and other paperwork related to the catering department.
• Ensures all social event and wedding agreements entered into with the clients are communicated to other departments to assure guest satisfaction
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Maintains a professional image at all times responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction
• Communicates regularly with key wedding planners social contacts vendors and other industry support to ensure contract fulfillment of events.
• Maximizes use of appropriate and available hotel space to generate food and beverage revenues.
• Utilizes creative skills to provide innovative set-ups menus tasting facilitation and functions for groups
• Drives customer/guest loyalty by delivering service excellence throughout each customer/guest experience
• Partners with clients through planning and execution phases of function and with the assistance of the Catering/Wedding Assistant Manager manages f&b selection and function details in order to ensure a seamless and exceptional guest experience resulting in compete satisfaction and repeat business.
• Provides accurate and concise information to all departments (includes: Banquet Event Orders Resumes and Internal Communications Maintains proper documentation changes and special requests).
• Collaborates and develops an effective communication and information system with all departments to disseminate details of upcoming weddings and social events discuss operations and event execution in order to support the ability to anticipate issues quickly evaluate alternatives and decide on a plan of action.
• Reviews event bills for accuracy.
• Conducts post-event evaluations in order to determine how future events could be improved.
• Manages/Mentors the Catering/ Wedding Assistant Manager to ensure events progress seamlessly by following established procedures collaborating with other team members and ensuring accuracy
• Exercise discretion and independent judgment when evaluating new programs new services and new ideas
• Stay abreast of property goals in order to create support and present departmental goals to executive leadership
• Continues to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guests satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services Facilities Security Front Services Front Office F&B Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service team member relations team cooperation financial responsibility and asset management
• Ensure all accounting payroll and team member relations matters are handled in compliance with company policy
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired team members to work in the United States. For more details on E-Verify visit .

• High School Diploma or GED; minimum of 6 years experience in the Catering Sales Weddings Food and Beverage or related professional area
• 4-year degree from an accredited university in Hotel and F&B Management Hospitality Catering/Event Sales and Marketing or related major: 4 years experience in the Wedding/Event Management Food and Beverage Sales and Marketing or related professional area
• Prior experience in the field of Hospitality with specific experience in Catering Sales and/or Weddings is Essential
• Combination of education and experience will be considered

Other Minimum Requirements

• Working knowledge of Microsoft Office
• Experience with Hotel Sales & Catering computer systems preferred.
• Excellent time management skills
• Excellent customer service skills
• Excellent organizational analytical and project management skills with particular attention to quality and detail
• Financial and/or Business Management Skills
• Ability to work varied shifts including weekends and holidays
• Ability to function well under pressure manage multiple priorities and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities sound judgment superior problem solving and decision-making skills
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Required Experience:

Manager