Resolution Officer â L&Q Energy - 6882
Resolution Officer â L&Q Energy - 6882
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Job Description
Title: Resolution Officer L&Q Energy
Contract Type: 1x Permanent and 1x Fixed Term Contract until Dec 2025 35 hours per week
Persona: Agile working (home and office based)
Location: Stratford London or Trafford Manchester. *Expected to travel into Stratford Office London once a week for training during the first 4 weeks
Salary: 32881 London based or 28886 Nationally based
Advert will close on 16th July 2025 at 11pm
Interviews will be held via MS Teams between22nd 23rd & 24th July 2025
Benefitsinclude: Excellent pensionplan (up to 6% double contribution) 28 days Annual Leave rising to 31 dayswith length of service Bank Holidays Westfield Health Cash Plannon-contributory life assurance up to 21 hours volunteering paid dayslifestyle benefits Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
*Previous applicants need not reapply*
The successful candidate will be required to lead and provide administrative support on all complaints that require action across the Department to ensure that our customers complaints are addressed in a timely manner and are kept up to date throughout the complaints process.
The Resolution Officers work alongside Contact Centre Advisors and our Energy Operations Manager. Good working relationships with various teams within the Energy Team and the wider business will be key to the success of this role. Ensuring complaints are dealt with in line with L&Qs policy whilst also ensuring L&Q are adhering to the Housing Ombudsman Code of Practice which came into effect in 2020.
You will be self-motivated professional and have a desire to ensure that L&Q adheres to its complaints policies and procedures and highlight any areas of non-performance. You will be able to work on your own initiative and be able to organise and prioritise your own individual workload as well as being aware of the overall teams objectives and assisting where necessary.
It is desirable that candidates have past experience resolving complaints. Excellent customer service is a must in this role.
To be considered for this role candidates will be able to demonstrate:
Excellent Customer Service skills
Experience in a similar role
Proficient in use of MS Office packages
Excellent written and verbal communication skills
Experience of working in a customer focused capacity
Experience of providing administrative support in a busy work environment
Good organisation skills
Ability to work well within a team
We lookforward to reviewing your application and hearing about the genuineexperiences and skills you could bring to our organisation. L&Q reserve theright to not accept statements that exceed 500 words
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process including application stage please email
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
