Fraud Prevention Lead

POSITION SUMMARY:

The Fraud Lead is responsible for demonstrating a knowledge of fraud prevention operations in direct-to-consumer order platforms as well as omni-channel chargeback operations. Must have the drive and ability to prioritize multiple projects meet critical deadlines and make value-based decisions on unique situations while maintaining a high degree of accuracy honesty integrity confidentially and legendary customer service through all business channels. This role combines tactical fraud operations with strategic oversight of digital fraud detection systems and risk controls. This individual will lead efforts to detect investigate and prevent fraud across all customer touchpointsonline in-store and mobilewhile maintaining exceptional customer experience and compliance standards. Responsibilities include reviewing chargebacks managing fraud rule engines conducting fraud trend analysis supporting system testing and driving continuous fraud loss reduction through data-driven initiatives.

ESSENTIAL FUNCTIONS:

• Supports omni channel customers by reviewing researching and determining the appropriate response of dispute inquiries from cardholders financial institutions and internal departments. Is responsible for obtaining the correct backup documentation required to successfully defend disputes with little supervision in a deadline driven environment.
• Review research and resolve chargeback and fraud dispute cases across e-commerce and retail platforms.
• Respond to financial institution inquiries with required backup documentation.
• Identify patterns involving account takeovers promo abuse return fraud or coordinated attacks.
• Conduct detailed investigations and document findings; escalate as needed.
• Develop and optimize fraud detection strategies using behavioral analytics velocity checks and customer segmentation.
• Customize and tune rules engines in fraud prevention platforms (e.g. Accertifys Interceptas).
• Collaborate with IT and security teams on API integrations login security enhancements and bot mitigation tools.
• Maintain KPIs such as chargeback rates false positives and fraud loss per $1000 in sales.
• Build dashboards and reports for fraud performance and business impact.
• Perform root cause analysis on fraud trends and adjust controls accordingly.
• Participate in cross-functional projects by reviewing business requirements and supporting user acceptance testing.
• Develop and validate test scripts for fraud-related enhancements in production and pre-production environments.
• Conducts training sessions providing team members with detailed hands-on experience as it relates to customer service issues and fraud screening.
• Completes additional ad hoc requests as necessary.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Associate Degree in Business Criminal Justice or related field.
• Certificate(s) or License(s):
• Years of experience: One to three years of experience in fraud prevention asset protection or investigations.
• Prior exposure to both manual case reviews and cyber fraud tools.

KNOWLEDGE SKILLS AND ABILITY:

• General understanding of cross-functional business processes and high-level knowledge of system / application architecture.
• Ability to function as a team player and communicate with all levels of employees - end-users co-workers IT personnel and various business contacts in a courteous and professional manner that results in strong working relationships
• Ability to organize and follow-up on multiple projects of varying priorities
• Ability to utilize strong judgment and act independently to make decisions
• Strong decision-making skills is self-motivated maintains composure when faced with challenges highly organized prioritizes work and capable of multi- tasking
• Working knowledge of Office Productivity software (Microsoft Word Excel Access Visio) and knowledge of general office practices and procedures
• Familiarity with e-commerce platforms and fraud detection systems.
• Excellent verbal and written communication skills
• Ability to adapt in fast paced environments
• Strong interpersonal skills to create and foster a strong team environment

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Regular computer work and sitting.
• Occasional walking and standing.

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at