Case Manager III - Homeless Prevention
Case Manager III - Homeless Prevention
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Job Description
At Heartland Family Service we are committed to building a culture is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and team-oriented environment then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
This position will provide homeless prevention services to residents of Pottawattamie County in Iowa and Douglas and Sarpy County in Nebraska. This program provides short-term support services to individuals and families who are at imminent risk of homelessness. The Prevention Specialist will work to identify screen and provide housing stabilization services to those at risk of losing housing. Services are provided primarily in the community for up to three months or until the immediate housing crisis is resolved.
Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making problem solving and highly developed interpersonal skills are critical. This position requires high level of social work skills practice and knowledge.
Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)
Work Schedule: 37.5 hours per week
Click to see benefits and company perks
MINIMUM QUALIFICATIONS
- Bachelors degree in social work or a comparable human service field AND two years direct care experience in human services OR equivalent combination of education and relevant employment experience
- Working knowledge of computer programs including word excel outlook.
- Valid Drivers License and acceptable driving record
Essential Duties and Responsibilities
- *Demonstrates good interpersonal skills in developing rapport with clients on the phone and in person.
- *Assist with returning incoming calls for homeless prevention services as needed.
- *Ensure timely response to clients including conducting an initial screening for eligibility via phone and providing referral services for those who do not qualify
- *Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive accurate service records for all approved or denied clients
- *Provides housing stability focused case management services related to meeting the housing needs of program participants and helping them to avoid any episodes of homelessness. Services may include housing problem solving crisis intervention education on tenant rights and responsibilities mediation services tenancy supports and coordination with landlords.
- *Completes a comprehensive assessment to assist the clients in identification of strengths needs and goals. Develops an individualized housing stability plan in cooperation with the client. Monitors and evaluates the clients progress.
- *Assist individuals and families in locating obtaining and retaining suitable housing though housing search and placement services
- *Conduct housing habitability inspections and lead based paint screening (as needed) on all clients assisted through homeless prevention.
- *Assist program participants with critical skills related to household budgeting money management credit counseling household management activities of daily living personal safety navigating access to community resources employment support and interpersonal communication.
- *Assess need and eligibility for financial assistance including ensuring proper management of available program funding.
- *Assist with recruiting and retaining landlords to maximize housing options for service recipients with tenant screening barriers.
- *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
- *Demonstrate competency in housing resources and community programs and how to access services; mainstream benefits programs including eligibility requirements; basic landlord-tenant rights and responsibilities as appropriate; and tenancy skills and/or supports.
- *Ensure timely data entry into MyEvolv and other program related client databases.
- *Ensure required information is collected enter prescribed formats and reported in a timely manner as outlined by federal funding and internal reporting guidelines.
- *Work is completed in client homes office space and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
- *Local travel is required included use of personal vehicle.
- *Provides case coverage for other programs as needed.
- Is able to work both independently with little supervision and as a part of a team.
- Able to establish regularity and dependability in scheduling all appointments.
- Displays a courteous and caring attitude at all times to the clientele volunteers and visitors of the Agency.
- Abides by all specific program and Agency procedures policies and requirements.
- Cooperates and collaborates with program staff volunteers and other Agency staff.
- Able to evaluate program services and make recommendations.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- Is able to develop positive working relationships with clients referral sources service agencies landlords and others encountered in the course of work.
- Creates maintains and shares as appropriate a dynamic self-care plan.
- Strives to make connections between the agency and the larger community whenever possible to contribute to the agencys ongoing fundraising and friend-raising efforts.
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
Required Experience:
Manager
Employment Type
Full-Time
