Customer Support Specialist - Quincy, IL
Customer Support Specialist - Quincy, IL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Enter schedule and manage customer orders in the Oracle system to ensure timely shipment of the order in accordance with Customer Service Transportation and Order Management policies and Master Service Agreements. Guarantee that the requested product is delivered to the customer with visibility of the real demand by the sales area and within the agreed lead times.
Key Working relations
Supply Planning Demand Planning Sales QA CD&D Operations Warehousing and Transportation
Duties
Receive and capture in ERP system (Oracle Cloud) the product requests by customer/division so that the customer receives the ordered product
Manage customer orders confirming inventories and customer credit availability to ensure the flow of information with planning credit and collection with the end customer
Coordinate the shipment of the customers orders with the transportation team picking up and confirming: appointments with customers and sending shipment notifications to achieve compliance with the delivery and shipment program
Provide customers with information on: products pricing billing delivery status product availability capacities sales volume policies and procedures concerns requests calls etc. from internal and external customers and provide a timely solution.
Capture any backorder in the system to give the business visibility of possible areas of opportunity in the supply chain and provide real reasons why product delivery is not met
Ensure invoicing as well as the issuance of credit notes with the finance area that derive from the daily operation to ensure the sales operation.
Additional Qualifications/Responsibilities
Minimum Requirements
Qualifications:
Bachelors degree in Supply Chain Business
2 years of experience within Supply Chain related area
Training: APICS / CSCP certification a plus
Skills:
Understanding of the end-to-end S&OP and S&OE process
Customer and business orientation
Team player
Conflict resolution
Decision making
Service oriented
Experience with ERP/MRP APS. Experience in building ad hoc solutions is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills are a must. Strong influencing and relationship-building skills.
Proactive self-starter demonstrating high initiative and critical thinking. Proven ability to think strategically but with exceptional attention to detail in execution.
Positive can-do attitude with the ability to prioritize numerous projects simultaneously
Bias for action.
ADM requires the successful completion of a background check.
Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
$35900.00 - $67500.00
Required Experience:
Unclear Seniority
Employment Type
Full Time
