Service Desk Analyst I, After Hours Remote - NM,TX,AZ CO only

UnityBPO is a premier Healthcare IT company serving Americas front line healthcare workers and their patients. We are the lifeline for clinicians and patients across the country. We provide excellent customer service diagnose and solve peoples technology problems and are the calm in a storm of healthcare issues. Our environment is open honest and focused on our employees success. So choose a career path. And rediscover what its like to enjoy your job.

• Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office VPN Active Directory customer specific software applications laptops desktops printers VOIP telephony etc.).
• Assist multiple clients across different ticketing systems.
• Quickly and efficiently identify the customers specific information.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
• Using the client-based requirements within the ITIL framework correctly assign Urgency and Impact to tickets.
• Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including but not limited to doctors nurses and therapists.
• Create an exceptional customer service experience by bringing your polished communications patience and empathy for the customer calling.
• Work independently and effectively while maintaining good team interactions.
• Partner with team members to ensure that the phones are covered during breaks lunch etc.
• Have flexibility in scheduling to meet the needs of the business.

Requirements and Preferences

• High School diploma or G.E.D. equivalent/and or experience.
• Previous experience in a Customer Service Environment
• Working knowledge of PC operations and ability to navigate between different desktop applications
• Excellent verbal and written communication skills.
• Able to multi-task using multiple systems simultaneously
• Ability to excel at problem solving if you like logic puzzles this is the job for you!
• Will need to receive feedback and apply it in real-time
• Ability to adapt to an ever-changing environment

***You must complete the Microsoft speed test form and submit the test results to the documented email address in the form () To ensure accuracy please ensure that your PC is connected to the router using an Ethernet connection.
Experience with the Following Strongly Desired

• CompTIA A Certification a plus
• Knowledge of medical-based terms and phrases
• Electronic Health Record EHR experience working within the EHR a plus

What You Can Expect from Us
At UnityBPO we dont just help our clients succeed; we help our employees succeed. Here at UnityBPO we are a family. We pride ourselves on mutual respect open communication and hard work. Competitive pay robust benefits and professional development opportunities are a few of the many reasons that UnityBPO is a great place to build your career. Our team members also enjoy:

• Meaningful Work making a difference in the lives of patients clinicians providers and healthcare staff
• A seat at the table with the ability to engage senior leaders including the CEO in your ideas and career
• Flexibility to work remotely or at the office
• A CEO who cares creating a culture that appreciates and takes good care of its people

Sound like a good fit Please take a moment to apply for this position. Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the at will status and therefore does not constitute a contract of employment expressed or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.