Customer Advisor
Customer Advisor
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Job Description
Join Our Team as a Customer Advisor Burnley HQ
Are you passionate about delivering exceptional customer service Do you thrive in a creative design-led environment Were looking for an enthusiastic and astute individual to join our team at Panaz Group as a Customer Advisor.
This is a fantastic opportunity to work with a leading textiles designer and manufacturer supporting our luxury brands and ensuring a best-in-class experience for our UK and international clients.
Interested Visit apply.
What We Offer
- Base Salary: starting at 25000 per year reviewed annually in June.
- Quarterly Bonus: Earnbased on team performance vs target.
- Flexible Hours: Choose your working pattern across a 37.5-hour week.
- 33 Days Holiday: Including bank holidays.
- Training & Development: Grow your skills with us.
- Social Events: Summer and Christmas parties to remember.
- Christmas Closure: Enjoy a break from Christmas Eve through New Year.
- Company Sick Pay: Up to 4 weeks (after 1 year).
- Gym Discounts: Corporate rates to keep you active.
- Sustainability & Volunteering: Work with Ribble Valley Trust and meet our bees
- Inclusive HQ: Designed with accessibility in mind.
Were open to part-time job share arrangements youll be able to indicate your preferences during the application process.
Your Role
As a Customer Advisor youll be the voice of our luxury brands Chase Erwin and thesign providing expert support across our product ranges. Your responsibilities will include:
- Communicating with clients via email phone and web channels.
- Sharing your knowledge of luxury textiles design and interiors.
- Guiding customers through orders product selection sampling and after-sales support.
- Resolving delivery queries and ensuring a seamless customer experience.
- Collaborating with Customer Excellence Logistics Supply Chain and Warehouse teams.
- Accurately processing orders using our bespoke system.
- Sharing customer insights with Sales Partners to drive improvements.
- Supporting teammates during absences and holidays to broaden your experience.
Who Were Looking For
- Experience in a customer service or advisory role.
- Proven ability to handle queries and resolve issues effectively.
- Open-minded eager to learn and a strong team player.
- Flexible and adaptable in a fast-paced environment.
- Exceptional attention to detail and flawless written English.
- Proficient in Microsoft Office and quick to learn new systems.
- Comfortable working in a diverse and inclusive team.
If youre ready to bring your passion for customer service to a dynamic design-led company wed love to hear from you. Apply now via our official careers page: .
Fraud Prevention Notice
We never request payment or sensitive personal information during the recruitment process. All active vacancies are listed on our official careers page. If you spot suspicious job adverts please report them to the relevant authorities and stay vigilant.
Employment Type
Full Time
