Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Assignment Length: 13 weeks
Responsibilities Include:
- Meets the Department standard of calls answered and call documentation entered.
- Assists Members and Providers with questions and concerns.
- Finding Provider(s)/Services for members
- Arrange Transportation for members
- Answer billing/claims status questions; resolve claim issues for members
- Assist with pharmacy issues
- Help Members access community support services
- Verify member eligibility
- Quote benefits
- Assist with Referrals
- Assist with member health assessments
- Assist members with closing gaps in care
- Ongoing member education.
- Responsible for all benefits information given to Members and Providers.
- Participates in Departmental Projects as appropriate.
- Coordinates quality improvement initiatives with Medical Management Provider Relations and Quality Depts. i.e. Preventative Health Screenings.
- Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.
- 1 Year One in a customer service related role with direct contact with customers via telephone email chat and/or face-to-face - Required
- Must be Burmese and English Speaking - Required
- High School Diploma - Required - proof not needed in submission
- Candidates must reside in Indianapolis IN - Required
Employment Type
Full-time
