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Role Description
This is a full-time role for the Director of Call Center Operations located on-site in Rosemont IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center ensuring high levels of customer satisfaction and managing the contact center team. Responsibilities include analyzing call center metrics implementing operational strategies and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.
Qualifications
Full-time
Full-time