drjobs Call Center Director

Call Center Director

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1 Vacancy
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Job Location drjobs

Vernon Hills, IL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Role Description

This is a full-time role for the Director of Call Center Operations located on-site in Rosemont IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center ensuring high levels of customer satisfaction and managing the contact center team. Responsibilities include analyzing call center metrics implementing operational strategies and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships including performance oversight integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable customer-focused contact center operations.
  • Bachelors degree in Business Administration Management or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time

Employment Type

Full-time

Company Industry

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