Direct Client: State of North Carolina
Job Title: Support Analyst
Duration: 15 Months Location: Hargett NC 27601 (Onsite)
Position Type: Contract
Interview Type: Webcam
Ceipal ID: SNCHD160SP
Requirement ID: (767160)
Department - National Collaborative on Childhood Obesity Research (NCCOR)
Description: IT Operations Specialist
Responsibilities:
- Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
- Collaborate with customers service desk and technical services.
- Diagnose and resolve technical issues.
- Document each task.
- Escalate complex issues as needed.
- Handle hardware and software installations repairs maintenance and upgrades.
- Ensure follow-up services or issue escalation.
- Coordinate vendor repair services.
- Offer end-user training when required.
- Build positive customer relationships.
Education and Experience
- Associates Degree in information technology or directly related field and two years of related technology support experience.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Licensing/Certifications
Required Skills
- 2 Years Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
- 2 Years Collaborate with customers service desk and technical services.
- 2 Years Diagnose and resolve technical issues
- 2 Years Handle hardware and software installations repairs maintenance and upgrades.
- 2 Years Ensure follow-up services or issue escalation.
- 2 Years Coordinate vendor repair services.
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
LinkedIn:
Employment Type
Full-time
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