IT Helpdesk Specialist - LATAM
IT Helpdesk Specialist - LATAM
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Job Description
MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!
IT Helpdesk Specialist
Location: Rod. Edgard M ximo Zambotto km 425 - Glebas Franco da Rocha - SP (subject to change due to business needs) - onsite
Shift: 12x36h (12 hours shift followed by 36 hours off) 7PM to 7AM
Contract Duration: 12 months
Pay rate: $20-$25/hr on W2
Job Summary: We are seeking a skilled and efficient IT Helpdesk Specialist to support our organizations IT infrastructure and end-users. The ideal candidate will have experience in handling Cisco Meraki and Ubiquiti network equipment and be able to provide technical support to ensure the smooth functioning of computers network devices and other IT equipment.
Key Responsibilities:
- Provide daily technical support to end users and ensure the smooth functioning of computers network devices Personal Digital Assistants and printers.
- Troubleshoot and resolve end-user application issues maintain and update technical support documentation.
- Ensure timely and efficient resolution of support requests within defined service level agreements (SLAs).
- Maintain and monitor office network infrastructure IT security and antivirus tools.
- Deal with internet links and external providers to correct problems in offices warehouses and hubs.
- Perform asset management and maintain inventory in the IT room.
- Assign software and devices to users.
- Maintain a backup plan to cover any absences or unforeseen circumstances.
- Provide after-office hours and weekend support if there are any infrastructure issues.
- Provide attendance reports and regular reports on task completion and progress.
- Collaborate with the organizations IT management to identify areas for improvement and implement corrective actions. Qualifications:
- Diploma or degree in Computer Science Information Technology or a related field preferred.
- Minimum 2 years of relevant experience operating in a similar role.
- In-depth knowledge of computer hardware software and operating systems (Windows and macOS).
- Hands-on experience in Windows server administration.
- Understanding TCP/IP IP address and LAN Technology.
- Competent at documenting standard/applications operating procedures.
- Initiative enthusiasm and willingness to learn in a fluid and fast-paced environment.
- Passion for technology and a desire to make a difference with technology solutions.
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills.
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full-time
