Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a passionate about improving and saving the lives of patients through high quality innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the worlds healthcare markets. Specializing in Infusion Therapy Vascular Access Vital Care and Specialty Products & Services.
Position: Remediation Project Manager Account Coordination
Location: Plymouth MN 55442
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Shift: Monday-Friday 8:00AM - 04:30 PM
Job Description:
Responsibilities:
POSITION RESPONSIBILITIES:
Project Management skills:
- As primary liaison between client and Customer Accounts the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
- Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
- Create communicate and manage detailed plans with Customer Accounts
- Manage Resource allocations for account scheduling
- Co-manage assigned Resources (provide work location schedule instructions etc.)
- Provide ongoing management of timelines and resource logistics (Change Management)
- Where appropriate coordinate return of affected devices to a Company location
- Provide a forecast of Customer Account scheduling targets
- Document account statuses provide Quality record
Program support:
- Implement various business process improvement and automation initiatives
- Facilitate 3rd Party resource training
- Follow-up on KPIs associated with Resource performance to correct underperforming indicators
- Review / audit documentation and support reconciliation of project records
- Assure compliance of project to applicable laws regulations and standards good business practices and company documented procedures
Communication skills:
- Strong customer centric communication skills required to support project completion with minimal Customer impact
- Computer skills: proficient use of MS Excel MS Outlook Adobe Acrobat and MS Word expected
- Other duties as assigned by supervisor
- Work environment may be an office or home setting
Qualifications:
MINIMUM QUALIFICATION SKILL AND/OR COMPETENCY REQUIREMENTS
Education and Experience Required
- Minimum 4 years Project Management experience required
- University / College degree (BA) preferred
- PMI Certification is a plus
- Technical Knowledge and Skills
- Position requires a significant amount of phone and email correspondence strong verbal and written communication skills required
- Experience in medical device industry is preferred
- Excellent customer service skills required
Abilities
- Self-starter
- Strong analytical and problem-solving skills
- Negotiation and collaboration skills
Impact and Scope
- Errors would result in additional time and cost to the company as well as potential loss of customer accounts
Key Internal and External Relationships
- All colleagues within Company including senior management
- Contracted Field service engineers Project Managers and Data Entry Clerks
- Customer representatives in Hospital Management including but not limited to Materials Management Biomedical Engineering and Clinical
Planning and Decision Making
- Assist Senior Managers in their decisions by data preparation and analysis
- Develop proposals with solid rationale
- Supervision is available for escalated issues
TekWissen Group is an equal opportunity employer supporting workforce diversity.