DAS OAKS: IT Consultant 1 / ITC 1

Role Description

• Act as a PeopleSoft Financial (FIN) Management and Product Specialist.
• Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects.
• Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions.
• Help manage the relationship with its ERP Managed Services Providers (MSP) to ensure that SLAs and other performance metrics are met.
• Drive collaboration with key Business internal Infrastructure MSP Security and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars.
• Gather and analyze information from stakeholders business owners customers and management.
• Lead identification triage troubleshooting and reporting of production issues and problems in the ERP FIN application.
• Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations.
• Identify risks and recommend changes related to processes projects and procedures.
• Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements.
• Perform as liaison between various stakeholders managing stakeholder expectations and ensuring successful communications between project team members.
• Develop project plan with project manager or recommend approaches through defining tasks leading meetings and other tasks to gather and coordinate activities for requirements gathering.
• Develop and/or review business requirements documents for requested enhancements to ensure that specifications are clear and include information needed by MSP developers to fulfill enhancement requests.
• Make recommendations for gains in efficiency or costs through implementation of information technology solutions.
• Validate MSP vendor estimates for completing enhancements and perform code reviews of MSP-delivered enhancements.
• Perform validation of solutions by analyzing the end product and specification requirements.
• Help drive MSP performance improvements and proactively identify and implement service improvements in operational delivery processes.
• Work with Business owners and users on projects by supporting testing efforts monitoring project progress providing additional project management support and attending information exchange and touchpoint meetings with project teams.
• Monitor SFTP server activity for interfaces to determine what interfaces are being created and/or retrieved.
• Send communications to FIN SFTP account owners informing them of scheduled system outages or maintenance that affects client.

Skill

Required / Desired

Amount

of Experience

Experience in PeopleSoft ERP Operations Management.

Required

3

Years

PeopleSoft Financial Management 9.x product experience in following

Required

3

Years

(Accounts Payable and Receivable Asset Management BillingGeneral Ledger Budget Development Strategic Sourcing

Required

3

Years

Experience in Supply ChainTravel&Expense Commitment Control Procurement Self Service)

Required

3

Years

Application management/outsourcing experience preferably onshore in a leadership role

Required

Excellent verbal and written communication skills in Large/complex organization experience

Required

Experience working with MS Office 365 suite (SharePoint Teams Outlook PowerPoint Visio Word Excel etc.)

Required

3

Years

Public Sector experience

Highly desired

Experience working with or as a part of a Tier-One System Integrator firm providing PeopleSoft/Oracle professional services

Highly desired

Ability to interface and resolve issues across all levels of an organization

Highly desired

Upgrade and/or application patch bundle or image experience

Highly desired

4 year college degree

Highly desired

4

Years

Project Management Professional (PMP) certification

Highly desired

ITIL Certification

Highly desired

PeopleSoft Certification(s)

Highly desired

Experience with SQL Server MySQL Oracle or other specific SQL databases

Highly desired