Epic Service Desk Nursing Liaison
Epic Service Desk Nursing Liaison
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Job Description
Job Title: IS Nursing Liaison
Primary Location: Chicago Hybrid onsite about 20 times a year and must be local to Chicago.
Position Type: Direct hire
Compensation Information
The expected salary range for this position is (75000.00 - 126000.00/yr) depending on experience and qualifications.
Overview
IS Nursing Liaison - This is a Direct Hire hybrid role. In this role you will be bridging the gap between clinical practice and healthcare technology. As an IS Nursing Liaison you will play a vital role in empowering nurses and clinical staff to deliver exceptional patient care through the efficient use Epic and other digital tools.
You will collaborate with a multidisciplinary team including Epic Analysts Instructional Designers and physician leaders to ensure systems meet the evolving needs of frontline healthcare professionals. Your work will have a direct impact on patient outcomes and staff satisfaction.
This role requires a skilled communicator problem-solver and Epic-certified professional with a strong clinical or IT background this is your opportunity to lead meaningful changes in a mission-driven organization.
What You Bring to the Role. (Ideal Experience)
- Bachelors degree
- Epic Certification(s) and continued maintenance of certification(s)
- Minimum of five years of Epic experience in training and/ or support roles
- Proficiency with technology and commonly used programs
- Excellent written and oral communication skills
- Excellent problem-solving skills
- Excellent interpersonal and presentation skills
What Youll Do. (Skills Used in this Position)
- Support nurses and other clinical staff in their use of information technology
- Review and respond to Service Desk tickets and calls from end users outside of Tier 1 and Tier 2 calls
- Assist application and training teams with Service Desk ticket resolution
- Collaborate with Epic Analysts and Instructional Designers to ensure materials and workflows are up-to-date and accurate
- Participate in an on-call rotation for nursing support calls
- Provide support for nursing during onboarding optimization sessions and rounding in clinical areas
- Participate in the support of new implementations
- Complete other duties as assigned
Preferred Job Qualifications
- Familiarity with adult learning theories
- Bachelors degree in nursing
- Certifications in ClinDoc ASAP and/or Ambulatory
This role requires authorization to work in the U.S. without current or future visa sponsorship.
All offers are contingent upon the completion of a background check which may include but is not limited to reference checks education verification employment verification drug testing criminal records checks and any required certifications or compliance requirements based on the end clients background check policies and applicable laws.
If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.
Employment Type
Full-time
