Job Summary: The Manager of Business Intelligence will provide technical leadership ensuring alignment with business objectives and promoting best practices in customer-facing analytics initiative. This role will serve as the principal point of contact for the customer analytics initiative leading cross-functional teams from concept and design to delivery while ensuring alignment with the organizations business objectives.
The ideal candidate will possess a strong background in data & analytics application development and cloud technologies with a proven track record of successfully leading complex IT projects.
Responsibilities:
Leadership & Strategy:
- Provide leadership and oversight for the Data and Analytics team ensuring the successful delivery of customer analytics projects.
- Develop and implement data strategies that align with business objectives and drive innovation in customer analytics.
- Collaborate with senior leadership to identify and prioritize business opportunities that can be enhanced through effective customer-facing data and analytics solutions.
Project Delivery:
- Act as a delivery manager for a project focused on embedding Power BI reports into e-commerce platforms to enhance customer experience.
- Oversee the design development and implementation of solutions using Azure ADLS Azure Synapse MS Fabric MS Power BI Embedded Azure Kubernetes and CI/CD processes.
- Ensure customer-facing analytics projects are delivered on time within scope and within budget while meeting quality standards.
Stakeholder Management:
- Engage with business stakeholders to gather requirements provide updates and ensure alignment with business goals.
- Communicate complex technical concepts related to customer analytics to non-technical stakeholders clearly and concisely.
- Act as a key advisor to IT leadership providing insights and recommendations on emerging technologies and trends in customer analytics.
Team Development & Management:
- Develop and mentor high-impact technical leadership teams through onboarding open communication training and development opportunities and performance management processes.
- Build and maintain employee morale and motivation ensuring a high-performing team of technical professionals focused on customer analytics.
- Manage the hiring training and development of staff provide performance reviews recommend pay increases and ensure consistent application of organizational policies.
Technology Governance:
- Bolster the governance processes and ensure that end-to-end projectized customer-facing data solutions comply with architectural principles & standards company policies industry regulations and best practices.
- Lead the technology selection and system integration for customer-facing data solutions ensuring that they align with the overall enterprise architecture.
Innovation & Continuous Improvement:
- Stay up to date with industry trends and emerging technologies evaluating their potential impact on data and analytics strategies.
- Promote a culture of innovation encouraging the exploration of innovative technologies and approaches in customer analytics.
- Continuously seek opportunities to improve efficiency reduce costs and increase the effectiveness of data solutions.
Qualifications:
- 10 years of experience in IT with at least 4 years in data and analytics roles in large/complex environments.
- 2 years of experience in managing data and analytics teams
- 2 years of experience working with Azure concepts and implementations.
- Experience with data modeling ETL processes and data pipeline development.
- Familiarity with data governance security and compliance best practices.
- Experience with Power BI Embedded and customer-facing analytics projects.
Skills:
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Proficient in SQL Python or other relevant programming languages.
- Ability to communicate at all levels in the organization with required technical depth and breadth.
- Ability to work effectively with both technical and non-technical stakeholders.
- Deep understanding of emerging technologies and industry trends and possesses a continuous learning mindset.
Certifications:
- Relevant certifications in Azure cloud architecture data analytics or MS Fabric are a plus.
Education:
- Bachelors degree in computer science Information Technology Data Science or a related field.