Telecom Engineer (Cisco)- L3
Telecom Engineer (Cisco)- L3
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Job Description
Hi
Hope you are doing well. I had a chance to review your profile and wanted to discuss about a Fulltime Hire position with our client a major Systems Integrator.
Please go through the below mentioned JD and let me know if you would be interested to explore the opportunity.
Role: Telecom Engineer (Cisco)- L3
Location: Bethpage NY or Plano TX ( Onsite )
Job type: Fulltime
Must Have Technical/Functional Skills
6 12 years of experience in Cisco UCCE environments with expertise in ICM scripting.
Solid understanding of SIP protocol VoIP architecture and end-to-end call flows.
Proficiency with Cisco CUCM and Cisco Voice Gateways.
Experience with Cisco CVP and Finesse agent desktop.
Ability to analyze logs and troubleshoot issues across the full contact center stack.
Experience in supporting enterprise-level high-availability telephony environments.
Familiarity with CCaaS platforms (e.g. e.g. Google CCAI Genesys Cloud).
Knowledge of CRM integration and REST API-based call flow enhancements.
Cisco certifications such as CCNP Collaboration or UCCE Specialist.
Experience with CUIC reporting Live Data and real-time dashboards.
Roles & Responsibilities
Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
Analyze and troubleshoot SIP call flows signalling and media-related issues.
Configure and manage Cisco Unified Communications Manager (CUCM) including dial plans route patterns and device configuration.
Support and maintain Cisco Voice Gateways (CUBE SIP).
Work across teams to ensure smooth integration of UCCE CVP CUCM Finesse and third-party platforms.
Participate in solution design capacity planning testing deployment and upgrades.
Document system configurations call flows and technical procedures in line with enterprise standards.
Thanks & Regards
Sumit Goyal
Sr. Technical Recruiter
Employment Type
Full-time
