Enterprise IT Operations Specialist (Technology Specialist) (Onsite)
Enterprise IT Operations Specialist (Technology Specialist) (Onsite)
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Job Description
Job Title: Enterprise IT Operations Specialist (Technology Specialist) (Onsite)
Location: Raleigh NC
Duration: 12 Months
Job Description:
Responsibilities:
- Document each task.
- Escalate complex issues as needed.
- Offer end-user training when required.
- Build positive customer relationships.
Education and Experience
- Associates Degree in information technology or directly related field and two years of related technology support experience.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Licensing/Certifications
- Microsoft A ITIL
Desired Skills
- Customer-oriented
- Manages and prioritizes workload
- Proficient in Microsoft Windows and Office
- Technical support experience with Apple products (a plus)
- Creative problem solver
- Knowledge of ITIL Framework
- Experience in IT Service Management (ServiceNow a plus)
- Familiarity with end-user computing technologies
- Active Directory management
- Strong organizational skills detail-oriented
- Innovative and results-driven
- Effective verbal and oral communicator
- Collaborative team player
- Ability to diagnose complex systems and provide guidance quickly
- Vendor management
Skills:
Skill
Required/Desired
Amount
of Experience
Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
Required
2
Years
Collaborate with customers service desk and technical services.
Required
2
Years
Diagnose and resolve technical issues
Required
2
Years
Handle hardware and software installations repairs maintenance and upgrades.
Required
2
Years
Ensure follow-up services or issue escalation.
Required
2
Years
Coordinate vendor repair services.
Required
2
Years
Employment Type
Full-time
