Technical Support Analyst 4 (Hybrid)
Technical Support Analyst 4 (Hybrid)
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Job Description
Job Title: Technical Support Analyst 4 (Hybrid)
Location: Richmond VA
Duration: 12 Months
Responsibilities:
- Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals. Documents maintains upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights security and systems groups.
- Performs basic operation monitoring installation trouble shooting relocations or maintenance of communications equipment.
- Identifies and resolves basic communications problems.
- Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems. Installs maintains moves and assists in testing and upgrading new and existing hardware/software.
- Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
Skills:
Skill
Required / Desired
Amount
of Experience
Bachelors degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana
Required
Knowledge of IT Service Management: Incident Change Service Request and Asset Management.
Required
General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams Bookings.
Required
Experience leading meetings collecting requirements finding solutions escalating issues researching issues and solutions and preparing comprehens
Required
Experience troubleshooting hardware and software hands-on or from a service desk
Required
Demonstrated skills in creating professional communications to users.
Required
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Required
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Highly desired
Demonstrated success working as a team member and collaborating to achieve objectives.
Highly desired
Microsoft Office Specialist Certification -Associate or Above.
Desired
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Highly desired
Excellent project management skills and ability to manage multiple priorities
Desired
PC/Hardware experience
Required
Some level of desktop support experience and supporting a Windows 10environment
Desired
Hardware/software troubleshooting experience
Required
Employment Type
Full-time
