Event Monitoring Engineer

Position: Event Monitoring Engineer / Tech Lead
Location: Reston VA #REMOTE
Duration: 12 months contract to Hire
Should be flexible with Shift rotations- Monthly

Job Description:

• This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management.
• Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems applications and critical business processes using a variety of tools to identify hardware software and environmental anomalies.
• The successful candidate will proactively look for ways to improve processes ensure events are meaningful and actionable look for inefficiencies and document new processes as they evolve. A great benefit to this team would be someone proficient in scripting and coding.
• This role will require shift work. Client Technology Operation Center covers multiple types of shifts that include weekdays weekends and eventually a 24/7 operation.
• Team members will be rotating work times to cover all processes and are asked to be flexible in providing coverage outside of their normal shift hours when the need arises.
• Position is for Contract Employment and can be performed fully remote.

Required Qualifications:

• • Associate of Arts/Associate of Science and 3years of experience or equivalent combination such as bachelors degree and 2 years experience or no degree and at least 3 years in a NOC/TOC Command Center roles.
  • 3 years IT experience and understanding of performance monitoring tools
  • 3 years Dynatrace monitoring experience
  • 2 years operating in a command center in an Incident Management or Event Monitoring/Event Management role
  • 3 years experience working with Splunk SCOM SolarWinds or other performance monitoring tools
  • Required Experience with scripting languages like PowerShell Ruby Perl etc
  • Ability to assess monitoring events and respond or escalate accordingly
  • Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies server virtualization enterprise storage area network (SAN) and backup and database technologies
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Strong communicator both verbal and written with a natural aptitude for collaboration
  • Process engineering or process management experience
  • Experience working in a ServiceNow environment
  • Experience with Jira and project management frameworks like Agile Scrum
  • Experience reporting against and managing Service Level Agreements (SLAs)

Responsibilities include:

• • Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools
  • Support a 24x7 system monitoring service to proactively identify and assess problems
  • Provide oversight coordination and visibility for critical business processes
  • Perform system health checks some manual some automated
  • Identify investigate verify report communicate and escalate critical events
  • Review device logs documentation and analysis where applicable
  • Develop runbooks and manage documentation for repeatable processes (Lifecycle Management) Will follow basic triage steps monitor production systems and assure their high availability
  • Facilitate and coordinate the necessary IT response to system problems
  • Continuously analyze events and eliminate noise and non-actionable event trends (Continual Service Improvement)
  • Provide event management support to service owners and IT managers
  • Author reports trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring
  • Communicate to stakeholders; support and facilitate open communication between all stakeholders.

Thanks & Regards
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LAXMAN
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified