About this Position:
Job Title: Innovation Specialist
Key duties include:
- Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
- Client Relationship Management: Develop and maintain strong relationships with clients ensuring their needs and expectations are met.
- Process Improvement: Regularly review and assess processes tools and services to identify areas for improvement and implement innovative solutions.
- Project Management: Lead and manage innovation projects ensuring timely delivery and alignment with organizational goals.
- Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
- Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders.
MINIMUM REQUIREMENTS:
- Experience:
- 5 years of experience in innovation and client experience.
- 5 years of experience in customer service and client-facing roles.
- Skills:
- Excellent communication skills able to convey technical issues to non-technical audiences.
- Proficiency with innovation tools and technologies.
- Strong communication skills.
- Detail-oriented with a focus on process and quality.