Process Enablement Partner

Job Summary: Ensure smooth and timely execution of recurring business processes by coordinating process milestones resolving user queries delivering engagement sessions and driving closure across participating stakeholders. This role blends operational precision platform support and proactive stakeholder management for high-impact cycle-based programs.

Key Responsibilities:

• Coordinate and Deliver Enablement Sessions Conduct calendar-aligned walkthroughs or training events to guide stakeholders through process steps system navigation and policy compliance for each stage of the cycle.
• Drive Awareness Through Micro-Engagements Create and deliver bite-sized communication assetsemails nudges FAQsto reinforce what needs to be done when and how.
• Resolve Platform or Process Queries Serve as the first line of support for user issues or clarification needs aiming for resolution within defined service timelines.
• Track Milestones & Ensure Completion Monitor all phases of the cycle flag delays and follow up with accountable process owners to drive on-time closure of critical tasks.
• Maintain Reports & Dashboards Ensure trackers are kept up-to-date and surface key insights delays or risks in stakeholder reports.
• Support Low-Complexity Troubleshooting Collaborate with tech teams or vendors to triage issues especially when there are system changes or process updates.
• Capture User Feedback to Improve Resources Identify recurring questions update guides or knowledge bases accordingly and partner with owners to optimize self-serve material.
• Participate in System or Process Testing Provide support in UAT enhancements roll-out or pilot testing during redesign or tech upgrades.

Qualifications :

Educational qualification: An MBA in Human Resources from a premier institute

Minimum work experience: 3-6 years of work experience of managing any cyclic HR processes

Skills & attributes:
Technical Skills

• High level of proficiency in MS Excel and PowerPoint is expected. Knowledge of Analytical tools Power Apps would be an advantage
• Experience in collaborating with business leaders and driving strategic talent initiatives. 

Behavioural skills

• Strong communicator highly energetic with ability to influence diverse stakeholders.
• Proven consultative approach and project management skills.
• High level of proficiency in networking & connecting internally and externally.
• Capable of designing and implementing HR solutions tailored to meet business needs
• Ability to deal with ambiguity and act even without complete direction.
• Detail-orientation 
• Continuous improvement mindset - curious proactive and driven to evolve the user experience

Additional Information :

About the Department
 

Human Resources 

The Human Resources department at Dr. Reddys Laboratories is the organizational heartbeat dedicated to fostering a positive and inclusive work environment for their 24000 employees. As a well-executed Human Resources (HR) team we foster a positive and productive workplace. Effective HR practices are involved in recruiting and retaining top talent providing comprehensive employee development programs and ensuring fair and transparent policies. 

The robust HR department at Dr. Reddys is cultivating a culture of open communication employee engagement and diversity and inclusion. Moreover it plays a crucial role in conflict resolution fostering a healthy work environment and aligns organizational goals with the well-being and professional growth of its employees contributing significantly to overall company success.

 
Benefits Offered
At Dr. Reddys we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr. Reddys are on par with the best industry standards. They include among other things and other essential equipment joining & relocation support family support (Maternity & Paternity benefits) learning and development opportunities medical coverage for yourself and your family life coverage for yourself.

Our Work Culture
Ask any employee at Dr. Reddys why they come to work every day and theyll say because Good Health Cant Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations but as a means to help patients lead healthier lives and were always attuned to the new and the next to empower people to stay fit. And to do this we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system they can make magic.
For more details please visit our career website at Work :

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