HR GENERALIST/PAYROLL SPECIALIST SUMMARY The HR Generalist/Payroll Specialist serves as a point-of-contact for our multiple clients and worksite employees ensuring compliance with all applicable federal state and local employment/labor laws. As the HR Generalist will provide phone and on-site consultation guidance and problem resolutions coordinates client visits meetings and solutions with our team specialists in each area. The HR Generalist will work closely with the Director of Compliance and have both administrative and strategic responsibilities helping the company and its clients to plan and administer important functions such as staffing training and development and compensation payroll and benefits. As the Payroll Specialist will manage process and advise assigned client and corporate payrolls.
ESSENTIAL DUTIES AND RESPONSIBILITIES HR Generalist - Acts as Human Resource Advisor to clients on HR matters such as employee relations background checks performance expectations progressive discipline enforcing employment handbooks coaching leaves of absence FMLA Wage and Hour laws payroll time & attendance issues employee complaints; handle discrimination and sexual harassment investigations exit strategies and employee terminations.
- Support the client with benefits administration including fielding questions coordination and facilitation of open enrollment meetings and process enrollments/changes.
- Functions as liaison with assigned client executives and managers working with each to resolve HR issues payroll Labor law compliance unemployment and employee benefit issues timely and efficiently. Know and maintain employment laws/compliance solutions as they pertain to each client.
- Visit client sites (virtual and in-person) to develop and exceed client requirements and satisfaction. Meet personally and routinely with client Owners/Managers to ensure continuous communication flow troubleshooting and problem solving.
- Strengthen employee and client relations concerns and escalate to Continuum Advantage management when necessary.
- Learn practice and stay current on all HR / Employment-related rules regulations laws. Attend HR meetings and participate in on-going HR educational workshops.
- Monitors service and product delivery to ensure ongoing client satisfaction.
- Establishes and maintains a positive client working relationship; successfully contributes to high client retention rates.
- Monitors service and product delivery to ensure ongoing client satisfaction.
- Provide strategic recruitment guidance and solutions aligned with clients business objectives.
- Write compelling and effective job posts for clients ensuring alignment with their employer brand and attracting high quality candidates.
- Assist clients in crafting job descriptions that accurately reflect the requirements of the role and the company culture.
- Manage multiple recruitment projects simultaneously ensuring timely delivery and exceeding client expectations.
Payroll Specialist - Provides outstanding client service to engage clients.
- Accurate and timely processing of all assigned payrolls.
- Day-to-day payroll maintenance including accurate and timely processing of payroll entries garnishments direct deposit information and employee set-ups.
- Establishes and maintains positive client working relationships; successfully contributes to high client retention rates.
- Provides support and training to clients and employees regarding payroll software and general payroll needs
- Analyzes clients needs and provides appropriate recommendations.
- Performs analysis of completed payroll and troubleshoots data inconsistencies; identifies trends and potential issues and recommends solutions.
- Represents the team effectively; builds trust and credibility and promotes transparency.
- Maintains confidentiality of all client and employee information.
Other duties as assigned. The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply. DESIRED QUALIFICATIONS (KNOWLEDGE AND SKILLS) - Four-year college degree or equivalent experience
- 7 years of experience in a Human Resources Generalist role or equivalent combination of education and experience
- Experience in providing HR support to multiple locations with strong self-management skills
- Multi- state employment law knowledge/experience
- Experience with processing large volume multi-state payrolls
- Experience with ADP and/or Paycor beneficial
- Strong employee relations skills including investigations documentation and managing employee issues.
- Proven ability to lead conversations with executive-level client contacts
- PEO/human resources outsourcing experience a plus
- Proficient with Outlook and the Microsoft Office suite
- Ability to travel out of state when needed
DESIRED TRAITS - Excellent analytical and time management skills
- Strong client relationship and interpersonal skills for establishing and maintaining effective working relationships with both management and employees of all levels.
- Ability to multi-task prioritize and maintain confidentiality.
- Ability to maintain a calm and professional demeanor and work as part of a team or independently
- Possess critical thinking and problem-solving skills with high attention to detail
- Ability to maintain a strong and effective line of communication with other internal functions such as benefits payroll and compliance
- Excellent written and verbal communication skills
| Required Experience:
Unclear Seniority