Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Support Specialist
Location: Remote
Compensation: $25 per hour
Employment Type: Full-time
Industry: Logistics & Haulage
Company: Nexa Ride Express
About Nexa Ride Express
At Nexa Ride Express we are not just moving freight we are moving industries forward. As a fast-scaling logistics and haulage solutions company we are transforming how goods travel across the country through cutting-edge technology reliable service and a customer-first mindset. Join a team thats redefining logistics one load at a time.
Position Overview
We are seeking a Customer Support Specialist who thrives in a fast-paced remote environment and is passionate about delivering exceptional service. In this role youll be the voice of Nexa Ride Express providing timely accurate and empathetic support to our customers partners and drivers.
Key Responsibilities
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Respond to customer inquiries via phone email chat and ticketing platforms with professionalism and clarity.
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Resolve service issues related to shipments delivery updates payment inquiries and general support.
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Collaborate with dispatch operations and driver support teams to resolve issues quickly and efficiently.
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Maintain accurate records of customer interactions feedback and issue resolutions.
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Identify recurring problems and flag them to the operations or product teams for improvement.
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Uphold Nexa Ride Expresss commitment to providing world-class customer experience.
Qualifications
5 years of experience in customer support preferably in logistics transportation or tech-driven services.
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Excellent verbal and written communication skills.
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Comfortable using customer service platforms (e.g. Zendesk Freshdesk HubSpot etc.).
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Empathy-driven solution-focused and calm under pressure.
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Ability to multitask and work independently in a remote setting.
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Reliable internet connection and a quiet home office setup.
What We Offer
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Competitive Pay $25/hour
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Fully Remote Work Work from anywhere with structure and flexibility.
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Career Growth Be part of a growing logistics brand with real upward mobility.
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Comprehensive Benefits Health wellness and time-off plans available.
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Mission-Driven Team Join a team passionate about transforming logistics for the better.
Apply Now
Ready to be part of something bigger Apply now and help us build the future of logistics one customer at a time.
Health Insurance
Paid Time Off
Employment Type
Full Time
