Client Service Manager
Client Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Job Functions
- Records consistent problem areas and offers solutions to rectify.
- Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.
- Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.
- Manages RCCA process and drive continuous improvement.
- Manages anomaly and exception reports both financial and operational.
- Participates in and manages quoting process.
- Engages with Implementation Managers for all new business
- Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Handles client responses that may require deviation from standard procedures
- Provides assistance to the Account Supervisor on giving leadership coaching and training to a team of client service specialists
- Manage AR if below percentage in accordance with company goal.
- Other duties as assigned
Physical Requirments
- Job may require extended sitting or standing use of standard office equipment.
Other Skills & Abilities
- Client Service skills
- Quality Focus
- Problem Solving
- Collaboration
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to multi-task
- Functions well both independently and in a team setting
Education Requirements
- Minimum 3 years experience in warehousing and distribution management.
- 3-5 years client service experience
- Minimum 5 years Finance and Leadership experience
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
Manager
Employment Type
Full-Time
