Technology Services Group (TSG) Technician II
Technology Services Group (TSG) Technician II
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Description
The Technology Service Group Technician ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis reporting key performance indicators (KPIs) service level agreements (SLAs) internal cross-functional teams and partner vendor relationships. Leads manages and coordinates the delivery of an exceptional customer experience for all information technology services support and project deployments. May require coding programming and/or integration with external customer technology and systems.
Responsibilities:
Daily management of cost staffing equipment inventory system compliance safety and security of organizational resources (hardware software automation and network infrastructure).
Provides technical training and development to departmental resources and customers.
Actively plans monitors and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face-to-face engagement collaboration and consultative interactions.
Utilizes technology to effectively initiate deploy and track projects and support services 24x7.
Performs technical analytical or maintenance work.
Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.
Qualifications:
Ability to communicate highly technical information to both technical and non-technical users
Knowledge of Microsoft Operating Systems (operating systems/software)
Experience with VPN Citrix Symantec Remote Desktop Apps Active Directory and various Web browsers Preferred
Technical Certifications such as A Network - Preferred
Technical work experience Preferred
Experience troubleshooting thermal printers preferred
Grasp lift (from floor to shoulder height) lower (from shoulder height to floor) push pull carry and manipulate equipment packages or parts weighing up to 70 pounds Required
Requirements:
Must be able to work from office - not a remote role
Must be able to work Tuesday to Saturday hours are 5am to 1:30pm - flexible based on business needs
Must be able to travel (own car) between buildings based on business needs
No relocation assistance offered -must be currently located in the same geographic location as the job or willing to self-relocate.
Internal Grade Salary: 009
Deadline to apply: July 18th 11:59PM
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination harassment and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.
Required Experience:
IC
Employment Type
Full-Time
