Supporter Care Administrator
Supporter Care Administrator
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Job Description
Are you an optimistic solution-focused administrator with a can do attitude who is looking to develop your career
We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post giving the opportunity to contribute to our fundraising goals and increase income to support St Mungos overall aims to end rough sleeping and homelessness for good.
Reporting to the Supporter Care Manager you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:
- Import and process financial data and maintain the fundraising supporter database.
- Provide excellent customer service while managing enquiries donations and complaints by phone post and email.
- Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill London. This allows for training in person collaboration team building line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home or other St Mungos London or regional locations.
About you
We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.
You will have strong organisation skills a keen eye for detail the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator able to build good relationships quickly with external supporters internal stakeholders and have an interest in working collaboratively alongside a passionate team.
Above all we are looking for inspirational committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.
St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
When youre ready to apply click the Apply Now Button to start your online application form.
Closing date: 10am on 23 July 2025
Interview and assessments on: 6-7 August 2025
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit ourEquality Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
