Financial Application Support Coordinator
Financial Application Support Coordinator
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Job Description
Posting Date
07/11/25Application Deadline
07/23/25Pay Range
$27.52 - $50.48 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
County School SuperintendentAbout the Position
The Financial Application Support Coordinator ensures clients maintain the ability to complete their daily tasks and functions when faced with application problems and/or issues. The candidate will provide remote application support to school districts in areas related to district Technology systems and Business Office functions. Responsibilities include initial assessment triage research and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. The Financial Application Support Coordinator is responsible for collecting information through a customer conversation accessing support tools and additional support staff (service resources) as needed. Conduct business process analysis and needs assessments to provide technology solutions to the school districts and MCSS staff. Provide leadership to school districts in areas related to district Business Office functions.
About Us
The Office of the Maricopa County School Superintendent is led by the elected Superintendent. The office provides statutory services related to school governing board elections bond and override elections appointments school finance and maintaining homeschool and private school records. The Superintendent also oversees the Maricopa County accommodation district ensuring educational opportunities for at-risk students including those in detention schools.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost high-value healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming on-site center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
One year of IT experience
Bachelors degree in Computer Science or closely related field
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
We Also Value
Experience supporting customers in use of application software
Experience in School Business Finance Payroll and Human Resources
Experience working with Infinite Visions Enterprise Edition
Experience using a payroll system input methods reporting capabilities
Proficiency in working with support software tools i.e. Samanage
Job Contributions
Conducts business process analysis and needs assessments to provide technology solutions to school districts and staff
Conducts needed assessments evaluates standard operating procedures and creates process flow documentation to provide training to school districts and IT staff
Manage system data backups for successful completion off-site storage and ensure mission-critical equipment are functioning properly. As well as perform testing of new software to confirm code is functioning properly
Participates in development/review of security processes/procedures under supervision of Management
Provides maintains and removes security privileges for users of systems
Creates or modifies data-driven reports using platform software or report writing tools based on end-user needs
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Creates a positive customer support experience via phone and email and builds strong relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with a consummately professional attitude
Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution
Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved requests are filled and the customer communication is complete
Determines the root cause of a problem or issue and create a solution to client issues
Grows general knowledge of current products increasing ability to resolve requests on first contact. Provides after hours and on-call support as needed
Conducts check printing functions reports and file transfers
Maintains and protects confidentiality with regard to all aspects of employee information
Working Conditions
Must possess or have the ability to obtain by time of hire a valid Arizona drivers license
This position works in an office environment
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
