Client Success Manager
Client Success Manager
Posted on :
14-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Client Success Manager (Contract-to-Hire)
Mission Minded is seeking a skilled Client Success Manager to join our team on a contract-to-hire basis. This role plays a central function in ensuring the smooth high-quality delivery of our brand strategy and creative work. Youll act as a bridge between our clients and internal teams managing timelines deliverables communications and coordination from kickoff through completion.
This is a 36 month contract with the strong potential to transition into a full-time role for the right candidate. Were looking for someone who can jump in with confidence bring structure to fast-moving projects and uphold the values and quality standards that define Mission Minded.
Key Responsibilities
Strategic Client Partnership
- Guide new clients through onboarding ensuring alignment and clarity from the start.
- Act as a client liaison throughout the project lifecycle ensuring continuous clear communication between the agency and clients to guarantee smooth project delivery.
- Set and manage expectations around timelines deliverables and process.
Project Management and Delivery Excellence
- Develop and manage detailed project plans to ensure timelines budgets and deliverables remain on track.
- Coordinate cross-functional teamsincluding strategy design and leadershipto ensure alignment and momentum throughout the project lifecycle.
- Facilitate smooth handoffs between departments and manage internal reviews to keep projects moving forward efficiently.
- Proactively identify project risks scope changes or delays and escalate them early with recommendations for resolution.
- Oversee project trafficking by monitoring all active and upcoming projects ensuring the right people are assigned to the right work at the right time.
- Track team capacity and project workload to identify resource gaps overlaps or bottlenecks before they impact delivery.
- Collaborate with leadership to adjust staffing and timelines as needed using resource planning tools to maintain visibility and balance across the agency.
Client Engagement Leadership
- Contribute to the evolution of project and client engagement processes to improve efficiency team experience and client outcomes.
- Develop and share tools templates and guidance to help team members manage their workflows effectively and meet project expectations.
- Train and support team members in using project management systems and following best practices to ensure consistent efficient workflows across departments.
Client & Agency Success
- Collaborate on project scopes and proposals advising on resourcing timelines and workflow.
- Support client retention and satisfaction by ensuring seamless high-quality project experiences.
- Embody Mission Minded values and participate in agency-wide meetings planning and initiatives.
Qualifications
- 5 years of experience in project management preferably in a creative agency or nonprofit consulting environment. Web project management is a plus.
- Proven track record managing complex multi-phase client projects with many stakeholders.
- Exceptional organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Demonstrated ability to lead meetings manage deadlines and keep projects on time and within scope.
- Experience working with cross-functional teams including strategists designers and leadership.
- Adept at using project management tools (e.g. - preferred Asana Trello Basecamp or similar).
- Comfort with ambiguity and flexibility in navigating changing priorities or evolving scopes.
- Passion for mission-driven work and commitment to values of equity inclusion and collaboration.
Contract Details
- Engagement: 36 month contract to start
- Hours: Full-time preferred; open to part-time ramp-up
- Hourly Rate: $60$75/hour (based on experience and availability)
- Potential for Full-Time Conversion: Yesif mutual fit is strong
- Anticipated Full-Time Salary Range upon Conversion: $65000$85000 annually
- Remote: Yes; must collaborate effectively across U.S. time zones
Required Experience:
Manager
Employment Type
Contract
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
