Technology Solutions Specialist
Technology Solutions Specialist
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1 Vacancy
Job Description
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Closing Date:
Type of Position:
IT Management and Business Services
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.
Department:
Technology Solutions
Departments Website:
Summary of Job Duties:
The Technology Solutions Specialist is part of the Enterprise Applications and Data Services (EADS) Department within the University Information Technology Services (UITS) organization. This role supports the creation and maintenance of high-quality technical documentation and process analysis/improvement across UITS and campus-facing services. The position collaborates with subject matter experts to document and enhance policies procedures standards and service processes in ways that promote clarity accessibility and long-term sustainability. This role emphasizes documentation that supports both established and emerging initiatives by being actionable and integrated into tools interfaces and processesappearing where and when its needed.This position requires a deeper focus on process analysis and discovery continuous improvement and cross-functional collaboration. The ideal candidate will be able to bridge technical knowledge with process design working independently and collaboratively to support UITS initiatives. This role will adapt to meet the needs of ongoing projects and organizational growth.
Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelors degree or equivalent combination of education and experience
Experience working in higher education
Demonstrated ability to conduct process discovery and analyze business workflows
Strong written communication and documentation skills as evidenced in application materials
Experience creating instructional or technical materials for diverse audiences
Experience supporting clients or teams through service delivery customer service or technical support
Preferred Qualifications:
Experience working cross-functionally with technical and non-technical stakeholders
Experience ensuring materials meet accessibility standards
Experience contributing to testing and rollout of technical services or applications
Exposure to enterprise systems IT service management or data services
Familiarity with project coordination change management or continuous improvement practices
Knowledge Skills and Abilities:
Strong service mindset and communication skills
Ability to think critically and work independently on complex tasks
Ability to manage competing priorities and a wide range of stakeholders
Ability to provide direction and use interpersonal influences to gain goal alignments with results versus activity-oriented outcomes
Ability to have a positive attitude and a proactive and creative approach to problem-solving
Familiarity with tools for documentation workflow modeling or service analysis
Ability to collaborate across organizational units and facilitate discussions
Understanding of data privacy documentation standards and quality assurance
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Talking
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
YesRequired Experience:
Unclear Seniority
Employment Type
Full-Time
