Applications Analyst I

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Reporting directly to the Manager the Integration Analyst I is an important member of the Mass General Brigham IS/Digital Health eCare Integration team. The primary responsibilities of the role are to provide design development build testing implementation and ongoing maintenance of new and existing interfaces with Epic. S/he also provides training and support to end users. The goal is to ensure integration standards and data flow between Epic and systems are standard and adhere to MGB policies and procedures.

Principal Duties and Responsibilities

• Create and maintain documentation related to technical integration implementation and support
• Blueprint/Discovery
• Design
• Testing
• Epic Build
• Conversions
• Cutover
• Post Live Support
• Upgrades
• Serve as a resource for problem solving
• Assist with activities related to troubleshooting supporting developing testing and delivering an integration solution for entity and enterprise applications
• Manage Epic Interface Build within the Epic Bridges application
• Perform interface application testing from test scripts as necessary
• Engage in activities including analysis review testing troubleshooting and design of new features and fixes related to Epic Upgrades
• Partake in internal integration workgroups focused on the maintenance build optimization and behavior of active and future interfaces
• Participates in interface-focused cross-team meetings with the MGB application teams to ensure communication and collaboration
• Documents business requirements and translates those into functional specifications for the interface
• Develops and executes test plans and performs other interface quality assurance tasks
• Provides ongoing support of interfaces by identifying and resolving issues and escalating as needed for timely resolution
• Provides high quality customer-focused services
• Participates in regular team meetings to discuss team activities issues and updates
• Uses the Mass General Brigham values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration
• Other duties as assigned

Skills/Abilities/Competencies

• Strong written and verbal communication and presentation skills
• Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy
• Ability to facilitate and work within a complex multi-site environment
• Flexible adaptable and versatile
• Experience in the development support or operation of software applications preferably in a healthcare setting
• Ability to document workflows and business processes
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Strong analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Working Conditions

• M-F Eastern Business Hours required
• Onsite weekly hybrid model required
• Travel to Epic in Wisconsin when needed
• Standard office environment with the potential of travel to Mass General Brigham locations
• May need to work in patient care areas
• May require 24X7 responsibilities including evening night and weekend hours as needed
• Remote working days require stable secure quiet compliant work area

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework