Client Care Specialist (12 month Contract)(Remote)
Client Care Specialist (12 month Contract)(Remote)
Posted on :
14-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-07-2025
Job Description
Company Information
One of Canadas oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979 Farber has over 250 employees working across Canada and has helped over 100000 Canadians get out of debt.
And now were embarking on our next stage of innovation & significant growth. To do that we hire experienced enthusiastic motivated innovative and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help.
Position Summary
We are currently seeking a Client Care Specialist to join our team on a 12-month contract. In this role the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms.
Responsibilities
Qualifications
Compensation Benefits and Perks
To ensure we attract and retain top talent we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team you will receive:
Our Culture at Farber
At Farber were in the business of helping peopleand this ethos extends not only to our clients but to our employees partners. We are committed to taking action and to deliver an inclusive diverse and equitable workplace that our staff experience every day. This commitment also shapes our culture which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events and consists of staff volunteers they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
One of Canadas oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979 Farber has over 250 employees working across Canada and has helped over 100000 Canadians get out of debt.
And now were embarking on our next stage of innovation & significant growth. To do that we hire experienced enthusiastic motivated innovative and customer-centric team members to play critical roles in helping us reach our ambitious goals.
Join us in better serving the growing number of Canadians who are in need of help.
Position Summary
We are currently seeking a Client Care Specialist to join our team on a 12-month contract. In this role the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms.
Responsibilities
- Communicate via email phone call and SMS with clients to answer questions related to their consumer proposal payment status.
- Empathetically understand a clients financial situation and individual needs and build a payment plan that is suitable for them and will assist them in completing their proposals successfully.
- Thoroughly analyze each file based on individual consumer proposal terms to ensure the client is up to date with their payments to avoid cancellation.
- Clearly document all client interactions.
- Set up banking agreements and other methods of payment within our firm database.
- Liaise with other team members to ensure efficient and diligent administration of the consumer proposals.
- Communicate with debtors regarding delinquent payments.
Qualifications
- Post-secondary education or related equivalent experience.
- Previous insolvency administration and/or customer service experience is preferred but not a requirement.
- Natural ability to recognize and speak to the clients emotional state.
- Excellent verbal and written communication skills to speak effectively with clients and other stakeholders
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Excellent organizational and time management skills.
- High computer literacy including the ability to learn new programs.
- Great interpersonal skills to deal with team members staff and clients.
- A team player who can also work independently and take ownership of their workload.
- collection experience would be beneficial.
Compensation Benefits and Perks
To ensure we attract and retain top talent we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team you will receive:
- flexible work arrangements
- vacation and wellness days
- extended health and dental coverage as well as a virtual doctor plan
- Employee Assistance Program and mental health resources
- company matching retirement savings plan
- financial support for professional development
- annual company events
- exclusive access to perks and discounts
Our Culture at Farber
At Farber were in the business of helping peopleand this ethos extends not only to our clients but to our employees partners. We are committed to taking action and to deliver an inclusive diverse and equitable workplace that our staff experience every day. This commitment also shapes our culture which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events and consists of staff volunteers they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at.
Required Experience:
Unclear Seniority
Employment Type
Contract
Key Skills
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