Senior NMC Network Support Engineer (Network Maintenance Center)
Senior NMC Network Support Engineer (Network Maintenance Center)
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Job Description
Position Summary
Headquartered in Ridgefield Park N.J. Samsung Electronics America Inc. (SEA) is a leader in mobile technologies consumer electronics home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader our passion for innovation has been the common thread throughout our history. Weve grown into one of THE most recognized global brands. We consider ourselves relentless pioneers that push boundaries and defy barriers. The company pushes beyond the limits of todays technology to provide groundbreaking connected experiences across its large portfolio of products and services including mobile devices home appliances home entertainment 5G networks and digital displays. As EPAs ENERGY STAR Corporate Commitment Partner SEA is dedicated to making a positive impact on the environment through its eco-conscious products practices and operations.People Excellence Change Integrity Co-Prosperity
Role and Responsibilities
Samsung Electronics America (SEA) is seeking an ambitious Senior Network Support Engineer to join our maintenance support team in the Network Maintenance Center (NMC). The Sr Engineer will operate as a lead SME to provide advanced troubleshooting support to the team as well as execute on scheduled activities. Responsible for investigating and troubleshooting KPIs and alarm indicators.
Troubleshoot investigate and resolve RAN performance related issues in a timely manner.
Review various Engineering MOPs and identify missing steps or issues if any.
Provide assistance to customers during the Maintenance Window in support of network issues following configuration changes and SW upgrades.
Support Field Engineers Tier 3 engineering Lab HQ with performing parameter changes clearing alarms reporting and other maintenance activities.
Assist in resolution of high severity issues to meet SLA requirements 24x7.
Complete tasks required to maintain service levels and availability of all site features and function.
Responsible for routine or standard technical problems and responds to standard requests from internal and external customers.
Provide guidance and support to other team members on new project processes as needed.
Qualifications
BS EE or CS required (preferred MS ESS or CS).
6 years of telecom work experience.
Strong understanding of wireless network architecture concepts especially in RAN and IP domain.
Good knowledge of UNIX/LINUX operating systems.
Prior customer support experience.
Analytical skills to investigate and evaluate trending data for issue resolution.
Knowledgeable on 4G and/or 5G 3GPP technologies
Strong Virtualization/5G/SA background
Prior experience and/or proven ability to develop train and supervise junior Telecom Engineers.
Very knowledgeable of Wireless Network and Mobile Interworking (4G and 5G) network elements.
Strong interpersonal skills ability to take ownership and the ability to identify and solve problems quickly in a fast-paced environment.
The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts.
Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
Interact with all levels within the organization and has frequent external contacts.
Preferred Qualifications:
Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus
Skills and Qualifications
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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.
* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Required Experience:
Senior IC
Employment Type
Full-Time
