Certified Field Performance Technician
Certified Field Performance Technician
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Job Description
Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Overview
The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Organize lead and maintain the warranty and service schedule.
Work with the Electrical Foreman Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field performance team
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time experience rating and average dispatches completed
Assist with other tasks including inspections and site audits when assigned
Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements e.g. wireman license
EDUCATION AND EXPERIENCE
3 years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry
High School diploma is required
PV design or PV electrical experience is preferred
LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)
Valid state or local Electrical Journeyman license required the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements e.g. wireman license
SKILLS AND COMPETENCIES
Knowledge of the NEC and applicable codes and standards
Must be a motivated team player looking to succeed
Proven track record of excellent customer service
Excellent verbal and written communication skills
Excellent organizational and time management skills
Strong computer skills
Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards and the ability to encourage others to work safely
Customer Service: Ability to establish rapport build relationships and loyalty with external and internal customers and coworkers and remains tactful when communicating
Results Driven: Proven ability to meet deadlines and key metrics. Works independently as a team player and drives results in a fast paced team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
PHYSICAL DEMANDS
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work on rooftops with various angles and surfaces which requires frequent bending twisting squatting climbing kneeling crawling turning standing and balance
Ability to climb ladders
Ability to work in outdoor weather conditions including but not limited to: excessive noise extreme heat extreme cold wet environment and humidity
Ability to frequently utilize hand functions requiring fine motor skills including but not limited to: fine manipulation grasping and pinching
Ability to work within the safe range of equipment such as ladders fall protection harnesses and other personal protective equipment
Ability to work and maintain balance on roofs and other areas of height
Ability to work in the sun and possibly low light conditions
Ability to walk on rafters roof tiles and roof shingles without damage
Ability to distinguish colors such as red black yellow white green
Ability to work in confined spaces such as attics basements and crawl spaces which requires kneeling and crouching
Ability to hear verbal commands and warnings
Ability to work with chemicals using appropriate protections
DISCLAIMER
This description indicates the general nature and level of the qualifications and duties required of employees in this job classification as well as the essential functions a person must be able to perform to do this is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.
Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race color religion citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender or any other basis protected by law.
Recruiter:
Suzanne Goheen ()Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$32.43 to $43.24Compensation decisions will not be based on a candidates salary history. You can learn morehere.
This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun
Required Experience:
IC
Employment Type
Full-Time
