Behavioral Health Coordinator, Remote
Behavioral Health Coordinator, Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Summary
The Coordinator Leadership Support Services is responsible for working closely with the leadership support services team in coordinating cases on a day-to-day basis. The coordinator will assist with the disbursement of case-related materials for consultants as well as scheduling and coordinating leadership support services client appointments and tracking utilization. The coordinator will help process incoming requests and initiate cases in the designated case management system complete appropriate follow up process all incoming documentation as related to security and HIPAA requirements.
Shift
M-F 12:30PM ET - 9PM ET
Coordinator Leadership Support Services Essential Functions
- Triage cases to appropriate consultant in a timely manner consulting with Senior Coordinator and/or Operations Manager Leadership Support Services as necessary
- Maintain case documentation including scheduling in eCase Manager (eCM) and client databases as applicable
- Monitor service/team email inboxes
- Process incoming miscellaneous invoices from consultants and collaborating with accounting team to ensure those invoices are billed and paid accurately
- Monitor and respond to telehealth platform requests for appointments
- Process and reconcile billing for Leadership Support Services service following up with consultants as needed to obtain missing invoices
- Assist in the development and enhancement of new services lines within Leadership Support Services
- Make satisfaction calls to service recipients
- Monitor multiple reports and make follow-ups as needed to ensure providers are adhering to departmental processes
- Identify and participate in operational process improvement for Leadership Support Services
- Answer incoming calls from service recipients and providers
Other Essential Functions
- Participates in department and company meetings as requested
- Performs other duties as assigned
- Overtime/additional hours There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames
Required Skills/Abilities:
- Ability to use independent judgement on exceptions to the rule and know when to deviate from established process
- Ability to perform a variety of duties often changing from one task to another of a different nature and perform with frequent interruptions and/or distractions
- Ability to think through the consequences of a decision prior to making it
- Capacity to analyze and problem-solve issues in order to identify areas of process improvement and increase efficiencies
- Able to work independently and handle and resolve problems on own but also know when to collaborate with staff and be a team player
- Ability to work independently and identify and act on potentially more effective methods of work operation
- Ability to assess the importance and relevance of information and effectively and efficiently share information and relevant detail to the appropriate persons
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
Education & Licensing
- Bachelors degree in business or a field related to mental health or prior experience managing or working in a professional call center environment required
Experience
- Experience working with mental health professionals and coordinating services that are customized to client needs required
Physical Work Requirements
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise dust etc. Work is generally performed within an office environment with standard office equipment available.
The starting pay range for this position is $20.00 to $21.50 per hour. The positions pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience internal pay equity and other business considerations when extending an offer.
All applicants must reside in the United States. Employment contingent on a successful background check work history verification reference checks and signing a non-disclosure agreement.
R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation please contact our Human Resources department at .
Required Experience:
IC
Employment Type
Hourly
