Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative
Location: 100 Cockeysville Rd. Suite 475 Cockeysville MD 21030
Full-Time MondayFriday Day Shift
About Us:
Join a team that values professionalism teamwork and the customer experience above all. We are part of a fast-growing employee-centric organization committed to excellence in the collision repair industry. If youre passionate about helping people and thrive in a fast-paced environment we want to hear from you!
Position Summary:
As a Customer Service Representative you will be the welcoming face and voice of our businessresponsible for creating a positive helpful experience for every customer. Youll serve as the liaison between customers and the operations team manage front-desk activities and coordinate essential service tasks with professionalism and care.
What Youll Do:
Greet all customers promptly and professionally both in person and by phone
Answer phone calls within 2 rings transferring or taking messages as needed
Collect and enter customer and insurance information accurately
Organize customer files and paperwork for Estimators
Assist with vehicle tows rental coordination and file documentation
Collect payments and ensure front office organization
Monitor and order office supplies as needed
Maintain a positive attitude especially when assisting distressed customers
Keep the customer experience smooth friendly and organized
What Were Looking For:
High School diploma or GED required
Minimum 1 year of experience in a customer-facing role
Previous experience in the automotive industry is a plus
Strong communication and organizational skills
Proficient with basic computer use
Calm professional demeanor under pressure
Why Join Us
Competitive pay
MondayFriday schedule No weekends!
Paid time off and holidays
Health benefits and 401(k) with company match
A culture of respect teamwork and growth
Ready to make a difference every day Apply now and help us deliver the best customer experience in the industry!
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
Required Experience:
Unclear Seniority
Employment Type
Full Time
