Job Description Summary

Job Description

Job Type: Classified

Job Classification: 5896 - Administrative Assistant II

Salary Grade: 2

Pay Range

Hiring Range: $17.13 - $20.13 Per Hour

Pay Range: $17.13 - $23.13 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience education licenses training and internal equity.

• Pay Range is the entire compensation range for the position.

Pima County Department of Transportation has an opening for an Administrative Assistant II in the Community Relations Division. This position serves as a between the department and the public engaging with constituents and providing excellent customer service.

This role is the first point of contact at the front desk and supports department operations by handling public inquiries by inputting and researching their requests signing in customers routing calls and ensuring customers are connected to the right person and/or division as well as helping constituents connect to resources.

Other responsibilities include data entry updating digital records and electronic files handle clerical tasks such as managing mail coordinating couriers and overseeing specialized tasks like drafting and formatting documents as needed.

This position provides a variety of job responsibilities and opportunities to learn and grow within the department. Work assignments may vary depending on the departments needs and will be communicated to the successful candidate by the supervisor.

The ideal candidate is experienced with written and verbal communication can provide excellent customer service to everyone they come in contact with and is ready to engage with the constituents of Pima County. If this sounds like you we encourage you to apply.

Essential Functions:

As defined under the Americans with Disabilities Act this classification may include any of the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Responds to public and staff by providing general information pertaining to departmental or program activities;

• Answers single- and multi-line telephones routes calls and relays messages;

• Resolves routine problems in person by phone and through correspondence with complainant;

• Requests specific information by telephone;

• Checks documents for completeness and accuracy and issues licenses and permits;

• Types and word processes a variety of documents such as correspondence reports forms contracts requisitions and claims;

• Edits documents for grammar punctuation spelling and format;

• Codes confirms enters updates and retrieves data using automated filing systems;

• Verifies accuracy of data entered into the system and corrects information by making updates additions or deletions as required and prints reports;

• Establishes and maintains filing systems and retrieves documents from files as required;

• Researches document files and automated records for specific information;

• Copies and distributes materials and acts as key operator for copy machine;

• Reads screens and directs mail and composes answers to routine correspondence;

• Calculates fees records payments and balances routine accounts;

• Operates various office equipment such as typewriters computer terminals and personal computers facsimile machines photocopiers and calculators;

• Performing moderately complex word processing activities such as preparation of charts graphs and tables;

• Transcribing a variety of correspondence reports and documents from dictating equipment;

• Scheduling and arranging meetings conferences interviews and other appointments;

• Training other staff members in office procedures and clerical activities;

• Assigning and reviewing the work of staff performing typing filing and other routine clerical activities.

Minimum Qualifications:

Two (2) years of experience performing secretarial or administrative tasks providing support to a department specialized program or small business.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year with Pima County in an Administrative Assistant I position.

Qualifying education and experience must be clearly documented in the Education and Work Experience sections of the application. Do not substitute a resume for your application or write see resume on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies specifically addressing the required and preferred qualifications.):

• Minimum four (4) years experience working in a front desk setting and providing customer service in person as well as via email and/or telephone.

• Minimum three (3) years computer experience including the use of Microsoft Office Suite programs such as Excel Word and Outlook as well as data management systems or other specialized databases.

• Minimum two (2) years experience coordinating schedules departmental calendars appointments and meetings.

• Minimum two (2) years experience providing professional-level verbal and written communications to include preparing routine correspondence memorandums and special reports.

Selection Process:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates:Valid driver license is required at time of application.ValidAZdriver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record. Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items: Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies due to the need for access to County Attorney and Court facilities records and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer pre-employment background screening to include verification of work history education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

EEO Information:Pima County Government is an Equal Employment Opportunity employer.We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race color religion national origin age disability gender sexual orientation kinship political interest or any other characteristic protected by law.