Senior Business Operations Specialist

Senior Business Operations Specialist - Enhanced Support

Senior Business Operations Specialist - Enhanced Support

Nice to meet you!

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

Were also a debt-free multi-billion-dollar organization on our path to youre looking for a dynamic fulfilling career coupled with flexibility and world-class employee experience youll find it here.

About the job

As a Senior Business Operations - Enhanced Support you will engage in a role that directly supports business operations in an effort to achieve the strategic goals of the organization. Leverage domain and industry expertise. Perform research analysis and coordination in support of divisional activities on initiatives such as budgeting project and communication management policy and procedure development and strategic planning. Provide problem solving and/or trouble-shooting on company systems or processes. Interact with internal staff Business Units subcontractors and applicable departments at SAS.

As a Senior Business Operations Specialist you will:

• Manage and/or support the development and execution of Enhanced Support business strategies and/or programs; align scope with strategic business objectives and regularly report on status to management.
• Provide leadership and direction to support development and execution of Enhanced Support business strategies and initiatives; coordinate activities with other business units within the company; establish operating rhythm of the business to ensure the organization is running effectively and efficiently to met goals and objectives.
• Identify and analyze the business needs of the department or business unit to develop plans for continuous improvement and to help determine solutions to business problems.
• Engage in the Enhanced Support project life cycle implementation process to facilitate and support the successful delivery (i.e. resource requests contracts reviews service agreements/work orders invoices etc.); manage operational tasks associated with project initiation and delivery.
• Investigate options recommend courses of action and drives implementation of initiatives related to continuous improvement streamlining operations and service delivery readiness and capabilities.
• Define and implement standards and best practices to foster collaboration across all areas of the organization.
• Provide resources to facilitate and enhance the value and quality of Enhanced Support services (i.e. training/learning knowledge sharing etc.).
• Review analyze and synthesize policies processes and guidance documents to facilitate understanding and usage by the business.

Required qualifications

• Bachelors degree preferably in Business Marketing Training and Development Accounting Computer Science or related field.
• Minimum of eight years of experience in a similar role.
• Experience in working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods techniques and evaluation criteria for obtaining results. Network with key contacts outside own area of expertise.
• Analytical mindset with the ability to interpret data draw insights and make data-driven decisions.
• Demonstrated ability to identify process optimization and recommend service improvements.

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.

Additional Information:

SAS is an equal opportunity employer. To qualify applicants must be legally authorized to work and should not require now or in the future sponsorship for employment visa status.All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law.

Job level will be determined based on the applicants education skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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