Asset Protection & Loss Prevention Specialist, Wayfair Retail Stores

Asset Protection & Loss Prevention Specialist

Location: 3232 Lake Ave Suite 1 Wilmette IL 60091

The competitive entry pay rate for this role is $20/hr.

Overview:

As an Asset Protection Specialist youll play a key role in creating a safe secure and welcoming environment for Wayfair associates customers and visitors. With a sharp eye for detail and a calm professional demeanor youll monitor security systems support emergency protocols and proactively resolve safety concerns ensuring our operations run smoothly and our people feel confident.

Youll collaborate with cross-functional teams respond to high-stakes situations with composure and serve as a trusted resource for associates and leadership alike. The ideal candidate thrives in a dynamic setting values confidentiality and is ready to take on evolving safety challenges in a fast-paced retail environment.

What Does an Asset Protection Specialist Do

• Welcome & Protect: Greet visitors employees and vendors with professionalism while maintaining a secure and friendly store atmosphere.
• Monitor & Respond: Oversee security systems (CCTV access control alarms) respond swiftly to incidents and take action to minimize risk.
• Demonstrate Reliability: Maintain consistent attendance and punctuality. Communicate proactively to ensure uninterrupted coverage.
• Stay Vigilant: Identify risks early and take initiative to prevent incidents. Keep detailed records of observations events and interventions.
• Implement Safety Protocols: Apply knowledge of emergency response procedures access control systems and safety regulations to protect people and property.
• Support Incident Management: Assist with investigations support safety audits and respond calmly during emergencies or disruptions.
• Communicate with Discretion: Handle sensitive situations with professionalism confidentiality and empathy while maintaining trust and neutrality.
• Maintain Operational Integrity: Help monitor inventory movement support shrink reduction efforts and report compliance concerns when needed.
• Collaborate Across Teams: Partner with store leaders and the Asset Protection Manager to support training safety initiatives and process improvement.
• Adapt Under Pressure: Stay calm and composed during rapidly changing or high-stakes situations always prioritizing safety and support.
  
  

Youll Thrive in This Role If You Have:

• Asset Protection Experience: 1 year in asset protection security or a similar role. Experience with access control systems or CCTV is a plus.
• Educational Background: High school diploma or equivalent is required.
• Schedule Flexibility: Willingness to work nights weekends and holidays based on store needs.
• Customer-Facing Confidence: 1 year of experience in a retail or customer service environment is preferred.
• Physical Stamina: Ability to stand and walk for extended periods and lift up to 50 lbs unassisted.
• Tech Proficiency: Comfortable using Google Workspace (Sheets Gmail Docs) and able to quickly learn new security and operational systems.
• Detail-Oriented Judgment: Strong professionalism organization and sound discretion in sensitive or confidential situations.
• Effective Communication: Clear and confident verbal and written skills to document incidents and engage with others professionally.
• Strong Time Management: Proven ability to prioritize multitask and stay focused in a fast-paced environment with evolving demands.

Additional Physical and Environmental Requirements:

• Physical Activity:Frequent standing walking and reaching with hands and arms; occasional sitting climbing balancing and crawling.
• Mobility & Movement: Frequent stooping kneeling and crouching throughout the day.
• Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• Vision Requirements: Includes close distance color and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazardsmust adhere to all safety protocols.
  
  

What are the Benefits*

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical dental and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.
• 401(k) with Company Match: Well match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employmentlearn grow and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you loveplus get 10% off at our in-store restaurant .
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: Weve got more good stuff where that came from! Our full-time roles receive the full benefits package while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!