Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician)
Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician)
Posted on :
13-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-07-2025
Job Description
About ARSIEM Corporation
At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. Weprovide support to multiple agencies across the United States Government. ARSIEMhas an experienced workforce of qualified professionals committed to providing the best possible support.
As demand increases ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our means a career packed with opportunities to grow and the ability to have an impact on every client you work with.
ARSIEM is looking for a Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician) to support onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks providing immediate investigation and resolution. This position will support one of our Government clients in Arlington VA.
Responsibilities
- Serve as the first-level Help Desk for the TEN Labs systems and accounts
- Assist new user setup of equipment accounts and tools
- Respond to user requests via email walk-ins phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem-solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment
- Provide support as needed to lab staff in provisioning and issuing equipment to end users and maintaining the inventory database.
- Provide support for systems administration tasks such as patching updating and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts Virtual Private Network (VPN) Virtual Desktop Infrastructure (e.g. Citrix) and MacBook to users
Minimum Qualifications
- BS Computer Science Computer Engineering Computer Information Systems Computer Systems Engineering or related degree; or HS Diploma and 3 years of directly relevant experience.
- 1 years of directly relevant experience
- Experience with multiple operating systems to include Windows Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
Preferred Skills
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix VMWare)
- Security
Clearance Requirement: Must have an active Secret clearance and be able to obtain a TS/SCI clearance. Must be able to obtain DHS Suitability.
Candidate Referral: Do you know someone who would be GREAT at this role If you do ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $3500 and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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