Manager, Last Mile Operations , Last Mile Analytics and Quality - Driver Lifecycle Programs
Manager, Last Mile Operations , Last Mile Analytics and Quality - Driver Lifecycle Programs
Posted on :
13-07-2025
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1 Vacancy
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Job Description
We are seeking an experienced operations manager with core responsibility of leading teams and supporting key audit programs within Last Mile Analytics and Quality (LMAQ). LMAQ is an integral part of the Lastmile ecosystem that obsesses over Customer and Driver experience and maintains a high bar for Amazons global last mile delivery network.
Key job responsibilities
We are seeking a passionate and experienced operations manager to lead our Driver focused programs across Bangalore and Hyderabad India.
Key Responsibilities
Lead a multi-layered team and establish mechanisms to achieve operational goals (quality SLA productivity etc) and partner with the Program teams to achieve business goals. Own business updates for the span.
Motivate and engage the team through effective listening channels and action plans and establish proper performance management processes.
Establish metrics measurement and reporting through review mechanisms and manage process performance through tactical and strategic solutions.
Ownership of hiring staffing training and knowledge transfer to execute business plans.
Think long-term and establish scalable/modular processes to manage business change conduct pilots and support expansions.
Manage complex problems decisions and escalations and find a path forward in difficult situations.
Makes trade-offs: short vs. long-term and mitigate risks by establishing robust process controls.
Proactively identify tool and system requirements that reduce operational defects.
Ensure impact and benefit driven prioritization of process excellence projects.
Work with inter-functional teams to streamline processes. Identify opportunities and drive process excellence along with Program and Tech teams.
A day in the life
The ideal candidate will be organized detail-oriented and track and clearly communicate progress. Candidate contributes to driver-focused projects by proposing enhancements to tools and works on continuous improvement of business processes. Addresses team pain-points and sets them up for success. Is a self-starter sets vision and manages teams and sets clear goals for team performance management. The person has a proven track record of driving process excellence. Knowledge or experience in Six sigma LEAN DMAIC Kaizen and/or statistical process control projects is a bonus.
About the team
Driver Lifecycle Programs team is a critical part of the Last mile ecosystem that supports the E2E driver lifecycle across all delivery channels to ensure driver safety earn trust and enhance customer experience.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
We are seeking a passionate and experienced operations manager to lead our Driver focused programs across Bangalore and Hyderabad India.
Key Responsibilities
Lead a multi-layered team and establish mechanisms to achieve operational goals (quality SLA productivity etc) and partner with the Program teams to achieve business goals. Own business updates for the span.
Motivate and engage the team through effective listening channels and action plans and establish proper performance management processes.
Establish metrics measurement and reporting through review mechanisms and manage process performance through tactical and strategic solutions.
Ownership of hiring staffing training and knowledge transfer to execute business plans.
Think long-term and establish scalable/modular processes to manage business change conduct pilots and support expansions.
Manage complex problems decisions and escalations and find a path forward in difficult situations.
Makes trade-offs: short vs. long-term and mitigate risks by establishing robust process controls.
Proactively identify tool and system requirements that reduce operational defects.
Ensure impact and benefit driven prioritization of process excellence projects.
Work with inter-functional teams to streamline processes. Identify opportunities and drive process excellence along with Program and Tech teams.
A day in the life
The ideal candidate will be organized detail-oriented and track and clearly communicate progress. Candidate contributes to driver-focused projects by proposing enhancements to tools and works on continuous improvement of business processes. Addresses team pain-points and sets them up for success. Is a self-starter sets vision and manages teams and sets clear goals for team performance management. The person has a proven track record of driving process excellence. Knowledge or experience in Six sigma LEAN DMAIC Kaizen and/or statistical process control projects is a bonus.
About the team
Driver Lifecycle Programs team is a critical part of the Last mile ecosystem that supports the E2E driver lifecycle across all delivery channels to ensure driver safety earn trust and enhance customer experience.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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